Technical Consultant / Senior Technical Consultant - Salesforce Loyalty Cloud

You will work closely with customers, architects, and cross-functional teams to discover, design, build, and deploy loyalty programs including member lifecycle, earn/burn rules, tier management, promotions, partner integrations, and analytics.
Approximately 70-75% of this role involves hands-on development, using Apex, Lightning Web Components (LWC), JavaScript, declarative tools, and API-based integrations.YOUR

IMPACT: Key Responsibilities

Loyalty Cloud & Platform Development
• Design, develop, and implement Salesforce Loyalty Management solutions, including:

• Member profiles and enrollment
• Points accrual and redemption (earn/burn rules)
• Tier management and progression
• Promotions, vouchers, and benefits
• Partner and coalition loyalty use cases

• Customize and extend Loyalty Cloud using Apex, LWC, Flow, and OmniStudio where applicable
• Build scalable data models aligned to loyalty, commerce, and customer engagement use cases
Integration & Data
• Develop and maintain integrations with:
Commerce platforms (Order, Cart, Transaction feeds)
POS systems, partner systems, and third-party loyalty engines
Marketing, Data Cloud, and analytics platforms
• Work with APIs (REST/SOAP), event-driven architectures, and async processing
Solution Leadership

• Act as a technical thought leader in loyalty-focused engagements
• Translate business requirements into robust technical designs
• Lead evaluation of solution options and guide customers on best practices
• Proactively identify technical risks and drive mitigation strategies

Delivery Excellence

• Follow Salesforce Services best practices for development, testing, CI/CD, and release management
• Contribute to high-quality deployments and post-go-live stability
• Support customer success by ensuring adoption, performance, and scalability
• Drive high customer satisfaction (CSAT)

Growth & Enablement

• Stay current with Salesforce Loyalty Cloud roadmap, Industry Cloud innovations, and Data Cloud capabilities
• Mentor junior developers and contribute to internal assets, accelerators, and best practices
• Continuously grow technical and domain expertise

Travel

• Travel to customer sites as required (average up to 50%, depending on engagement)

MINIMUM QUALIFICATIONS
• BA/BS degree or equivalent practical experience
• 6+ years of relevant development experience
• Strong problem-solving and analytical skills
• Hands-on experience solving real-world business problems through technology
• Strong programming experience with:
Apex
JavaScript
At least one object-oriented language (Java, C#, Python, etc.)
• Experience with:
Salesforce data modeling (objects, relationships, 1:M, M:M)
Declarative automation (Flows, Validation Rules)
API-based integrations
• Strong communication skills (written and verbal)
• Ability to work independently and take ownership
• Customer-facing mindset with strong facilitation skills
• Continuous learner with passion for emerging Salesforce and loyalty technologies
• Clear potential to grow into higher technical or architectural leadership rolesPREFERRED

QUALIFICATIONS
• Prior experience with Salesforce Loyalty Management (highly preferred)
• Experience with Industry Clouds (Retail, Consumer Goods, Communications, or Financial Services)
• Exposure to Commerce Cloud, Marketing Cloud, Data Cloud, or Einstein AI
• Strong presentation and stakeholder communication skills
• Experience with:
OmniStudio
Event-driven architecture
DevOps & CI/CD (Git, Copado, Gearset, etc.)
Testing frameworks and automation
• Salesforce certifications are highly beneficial and encouraged

Expected or Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I
• Salesforce Certified JavaScript Developer I
• (Plus) Salesforce Loyalty Management Accreditation or equivalent (Good to Have)

Attributes & Leadership Behaviors

• Loyalty domain advocate who can articulate the value of Loyalty Cloud features
• Results-driven with a strong delivery mindset
• Comfortable operating in fast-paced, evolving environments
• Quick learner with adaptability to new clouds and capabilities
• Positive, collaborative leader who motivates and uplifts teams
• Customer-obsessed with a focus on long-term value realization

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Bangalore, India, Hyderabad, India

Job ID: Salesforce-JR326381

Employment Type: FULL_TIME

Posted: 2026-01-20T19:47:12