Technical Consultant - Milan

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

JOB TITLE: Associate Technical Consultant

LOCATION: Italy

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Technical Consultant to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. They also identify and proactively handle risk areas and contribute to seeing issues through to project completion.

• Become a highly certified and recognized Salesforce expert.
• Help clients consistently meet/exceed goals and metrics.
• Contribute to customer success through front and backend solution development and release management.
• Deliver high client satisfaction (CSAT).
• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.
• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

• Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Ability to support customers and project members in rationalising and deploying emerging technology.
• Ability to work independently and as part of a distributed team.
• Ability to learn new technologies as well as good presentation, communication and facilitation skills.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Proficiency in English AND Italian languages.

• Experience with one or more of the following:
• Experience with the Salesforce Platform and / or other CRM products.
• Experience with Salesforce Commerce Cloud and / or other products in the Commerce space (Oracle Commerce, SAP Hybris Commerce, Shopify).
• Experience with Salesforce Marketing Cloud and / or other products in the Marketing Automation space (Adobe Campaign, Oracle Responsys Campaign Management, Braze).
• Experience with Salesforce Revenue Cloud and / or other products in the billing and revenue space (Conga, CloudSense, Zuora).
• Ability to build and manage relationships both internally and externally.
• Experience working in a consulting role working with matrix teams.