Technical Architect Director

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description - Technical Architecture Director, Professional Services
Salesforce Professional Services empowers the world's most complex enterprises to unlock transformational value from the Salesforce platform - including the rapidly evolving frontier of AI-powered business transformation. As trusted advisors and innovators, we work hand-in-hand with customers to help them become Agentic Enterprises: organizations where AI agents work alongside humans to automate workflows, personalize experiences at scale, and drive measurable outcomes.

• Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform
• Lead enterprise-level Technical Architecture and Governance, ensuring solutions are AI-ready, scalable, and aligned to Salesforce's Well-Architected Framework
• Architect and govern solutions that integrate Agentforce, Data Cloud, MuleSoft, and multi-cloud Salesforce capabilities to unlock end-to-end business value
• Guide customers and colleagues in rationalizing and deploying emerging AI technologies - including agentic AI, LLM orchestration, and autonomous workflows - that drive measurable business outcomes
• Identify and lead internal critical initiatives to grow the consulting practice; contribute thought leadership on AI architecture, data strategy, and the agentic enterprise
• Contribute to a program vision while advising on enabling technologies, with a strong focus on Agentforce, Data Cloud, and MuleSoft Agent Fabric
• Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that are extendable, AI-ready, and built to minimize technical debt
• Proactively identify and manage risk, and drive issues through to full resolution
• Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners
• Champion AI governance and responsible AI practices in enterprise architecture, ensuring trust and security underpin every solution
• Define multi-year platform roadmaps that align technical debt reduction with AI-readiness
• Partnering with Customers to quantify the ROI of agentic transformations

• Enterprise architecture or consulting experience, with a focus on large-scale platform transformations
• Hands-on experience or deep familiarity with Salesforce platform architecture, including one or more of: Agentforce, Data Cloud, MuleSoft, Service Cloud, or Sales Cloud
• Strong application design skills combined with expertise in data, integration, and security architecture - particularly in AI-enabled and agentic contexts
• Experience in Operating Model design for AI-driven organizations
• Experience designing solutions that incorporate AI and/or LLM technologies, including agent orchestration, prompt design, and automated workflow
• Strong presentation skills; able to effectively present and defend a point of view to executive and C-level audiences
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Strong communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse audiences
• Resourceful, entrepreneurial thinker who can navigate ambiguity and drive to solutions
• Experience leading and managing cross-functional teams

• Experience with Salesforce Agentforce, Data Cloud, and/or MuleSoft on enterprise-scale engagements
• CTA (Certified Technical Architect)
• Familiarity with AI governance frameworks, responsible AI principles, and enterprise AI strategy
• Salesforce certifications (e.g., System Architect, Application Architect, Technical Architect, Data Cloud)
• Experience with DevOps, CI/CD, and platform security best practices in a Salesforce context
• Prior experience in a Big 4 or equivalent consulting environment