Summer 2026 Intern - Employee Success Operations (Dublin)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Fixed Term & Temporary

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Internship Duration:

• Start date: 16 June 2026
• End date: 21 August 2026

About Employee Success (ES)
Employee Success (ES) is Salesforce's version of Human Resources, and our mission is to help employees do the best work of their lives in a values-led, high-growth environment. As part of ES, we design and deliver programs, processes, and tools that create a world-class employee experience and enable Salesforce to succeed globally.

Role Overview

The ES Operations Intern will join a global HR shared services team focused on projects, process improvement, data analysis, and technology-enabled employee support. You will gain hands-on experience in how HR operations run at scale, working on real initiatives that improve the employee experience and modernize our ways of working. This role is ideal for students who are curious, detail-oriented, and excited to learn how data, systems, AI, and process design come together in a leading technology company.

Your Impact

• Process Improvement and AI Enablement: Support ES Operations projects that streamline and globalize core HR processes, driving greater consistency and efficiency. Identify pain points, analyze data, and propose practical solutions, with a strong focus on exploring and leveraging AI tools to support continuous improvement
• Data Analysis and Reporting: Assist with data collection, clean-up, and analysis to measure impact, understand trends, and identify new opportunities for improvement across the team
• Knowledge Management and Self-Service: Help maintain and enhance our internal knowledge base (BaseCamp) by creating, updating, and simplifying HR knowledge articles, enabling employees and managers to self-serve effectively
• Tool Navigation and Support: Learn to navigate Workday and Salesforce tools to research process questions, support self-service flows, and help improve overall data quality and accuracy
• Employee Support: Provide light case support by responding to employee and manager inquiries in our case management tool, ensuring issues are documented clearly and resolved in a timely and professional manner
• Collaboration and Communication: Actively participate in team meetings, project discussions, and presentations, sharing findings, insights, and recommendations with ES Operations partners and stakeholders

Requirements

• Currently pursuing a Bachelor's degree in Human Resources, Business, Analytics, or a related field, expected to graduate in 2027
• Interest in HR operations, shared services, customer support, and how technology (including AI) can enhance the employee experience.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks or deadlines
• Comfortable working with data (e.g., spreadsheets, simple reports) and motivated to learn basic analysis and data storytelling techniques
• Excellent written and verbal communication skills, with the ability to explain information clearly and professionally
• Ability to handle confidential information with maturity, discretion, and sound judgment
• Proactive, curious mindset with enthusiasm for learning new systems (such as Salesforce and Workday) and using technology to improve processes
• Enjoys working collaboratively in a team environment and contributing to a positive, inclusive culture

What You'll Learn

• How a global HR shared services / ES Operations team supports employees throughout the hire-to-retire lifecycle
• Practical experience in process mapping, documentation, and continuous improvement within HR, including opportunities to experiment with AI-driven approaches
• Hands-on exposure to HR technologies such as Workday HCM and Salesforce, and how they enable self-service and scalable, data-driven support
• Experience presenting insights, dashboards, and recommendations to stakeholders, building confidence in communication, storytelling, and presentation skills
• Networking opportunities with ES leaders, peers, and other Futureforce interns to help you explore future career paths in HR, operations, or analytic

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Dublin, Ireland

Job ID: Salesforce-JR329341

Employment Type: INTERN

Posted: 2026-02-13T19:55:06