Sr.Manager/Director, Future of Work & Organizational Transformation - Japan (JPKT)

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

This role sits within the Employee Success organization and is designed for a strategic leader with a background in consulting and deep expertise in organizational design and transformation.

The primary mission is to develop a comprehensive understanding of the Japan market and Salesforce Japan's current state, and to reimagine the future of work, organizational structure, and human-AI collaboration - ultimately redefining Job Architecture across functions within JPKT (Japan, Korea, and Taiwan).

As organizations navigate the rapid advancement of AI and emerging technologies, there is a growing imperative to reimagine how work, roles, and organizational structures are designed. This role addresses that need by reviewing, updating, and further developing existing Capacity Plans and Golden Ratio frameworks - ensuring Salesforce Japan's organizational design remains dynamic, data-driven, and aligned with the future of work.

Responsibilities

Japan Market & Organizational Expertise

• Develop deep knowledge of Japan labor market dynamics, regulatory environment, and cultural nuances to ensure transformation strategies are locally relevant and sustainable
• Translate macro organizational strategy into actionable workforce and job design initiatives specific to JPKT
• Phased Geographic Expansion: Lead initial implementation in Japan (Phase 1), with a structured plan to expand and adapt frameworks to Korea and Taiwan (Phase 2), ensuring market-specific relevance at each stage

• Lead the strategic integration of AI and emerging technologies to fundamentally redefine jobs and organizational structures at Salesforce Japan
• Develop evidence-based frameworks for job design and organizational structure, grounded in research on how AI and technology can best augment human work
• Apply principles from Human-Computer Interaction (HCI) and cognitive science to design seamless and effective human-AI collaboration workflows

• Redefine Job Architecture for JPKT: Lead a ground-up reassessment of role design and job families across functions in Japan, incorporating insights from broader organizational transformation needs
• Collaborate on Mobility Strategy: Partner with the ICR (Internal Mobility)team to ensure Job Architecture decisions are considered in the context of existing ICR frameworks - including role rotation and internal career program - as roles evolve in an AI-augmented environment

• Develop and Maintain Capacity Plans: Build data-driven capacity planning models that reflect current and future workforce needs across JPKT, accounting for AI augmentation and business growth projections
• Apply Golden Ratio Frameworks: Leverage Golden Ratio principles to define the optimal ratio between roles - for example, AE vs. SE, or AE vs. SD/BDR - informing decisions on headcount structure, role design, and resource allocation across the organization

• Partner with Key Stakeholders: Serve as a key thought partner to the following leaders and teams, connecting research and strategic insights to tangible business outcomes:
  
  
  • CEO, COO and senior leadership in JPKT
  • Global and JPKT Sales Strategy
  • Global Human-AI Collaboration & Workforce Transformation team
  • Global Employee Success (ES)
  • Global Recruiting and Futureforce (New Grad team)
  • JPKT Employee Success team including recruiting team
• Drive Enterprise-Wide Transformation: Champion a culture of continuous learning and adaptation, leading the organization through significant shifts in how work is defined, performed, and managed
• Influence and Educate Stakeholders: Serve as a subject matter expert, effectively communicating complex research findings and strategic recommendations to diverse audiences, including technical and non-technical stakeholders
• Exceptional Agility: Juggle competing priorities and rapidly shift focus as business needs evolve

• Advanced degree (Master's, MBA) or equivalent practical experience required - candidates with a strong consulting background and demonstrated impact in organizational design and workforce transformation are equally considered
• Doctorate (Ph.D.) preferred but not required

• 10+ years of experience in strategic consulting, organizational design, workforce strategy, or research, with at least 5 years in a leadership capacity driving large-scale change within a corporate environment
• Experience in the Japan market - deep understanding of local business culture, labor dynamics, and regulatory context
• Proven track record in capacity planning, job architecture design, and workforce transformation at scale
• Research experience - applying quantitative and qualitative research methods to solve complex business problems (publication record a plus, but not required)

• Deep understanding of Human-Computer Interaction (HCI) principles and their application in designing effective human-machine systems
• Strong business acumen with the ability to connect research and strategic insights to tangible business outcomes and KPIs
• Exceptional leadership and communication skills, with a track record of influencing senior leadership and inspiring cross-functional teams
• Demonstrated expertise in organizational transformation and the integration of emerging technologies, particularly AI, into work processes
• Fluency in Japanese and English (both written and spoken) strongly preferred