Sr. Manager, Enterprise Learning

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Develop and articulate a compelling vision for coaching at Salesforce, aligning it with the company's strategic goals and core values.
• Design a comprehensive coaching strategy that addresses the needs of various employee populations, from new hires to senior leaders.
• Continue to build out the COE as a central hub for coaching expertise, best practices, and resources across the organization.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness and business impact of coaching initiatives in partnership with Enterprise Learning Portfolio Strategy and People Analytics.

• Serve as a thought leader on the evolution of coaching, staying abreast of industry trends and the latest research.
• Drive the strategic integration of innovative technologies, including artificial intelligence (AI) and digital coaching platforms, to complement and scale human-to-human coaching efforts in collaboration with ES Product Management and Digital Enterprise Technology teams.
• Lead continued feature development and review of Coaching App user experience in partnership with go-to-market planning tools team.
• Evaluate and implement coaching tools for automation, providing data-driven insights, and offering personalized, on-demand support, freeing up human coaches to focus on complex, high-value interactions.
• Champion a future-forward approach that leverages AI to democratize coaching, making it more accessible and effective for a wider audience while upholding the ethical standards and human connection fundamental to coaching.

• Build, launch, and manage a portfolio of coaching programs, including executive coaching, leadership development coaching, performance coaching, and team coaching.
• Curate and develop a comprehensive curriculum and methodology for internal coaches and managers who coach their teams.
• Oversee the selection, training, and certification of a network of internal and external coaches.
• Lead the learning program design, review and promotion for open programs such as the Coaching Habit and Maximizing Your Energy.
• Ensure all coaching programs are inclusive, equitable, and accessible to a diverse workforce.
• Manage the resourcing of Team Development requests as part of the High Impact Teaming (HIT) program.
• Manage the 360 Feedback program to ensure Coaching participants are able to receive in-depth insights from peers and leaders

• Partner with senior leadership to champion a coaching culture and secure buy-in and resources for COE initiatives.
• Collaborate with Enablement teams to embed coaching skills and resources into manager training and development programs.
• Work with Employee Success partners to integrate coaching into performance management and talent development processes.
• Act as a trusted advisor to leaders on all things related to coaching and talent development.

• Build, mentor, and lead a high-performing community of globally distributed coaching professionals.
• Onboard, welcome & enable new professional Internal Coaches & Coaching Champions.
• Foster a culture of continuous learning, innovation & psychological safety in the COE.
• Manage the COE budget, strategic vendor relationships, and technology stack (e.g., coaching platforms, scheduling tools).
• Champion Salesforce-on-Salesforce practices by using our own platforms, tools, and analytics to drive learning, program delivery, and performance insights.
• Partner with cross-functional teams to identify and showcase 'customer zero' use cases, demonstrating how we leverage our own technology to scale leadership development.

• Where needed - lean in to help support and facilitation our in-person Learning programs

• 10+ years of experience in organizational development/Coaching, talent management, or a related field, with at least 5 years focused on building and leading relevant programs at scale.
• Proven experience in a leadership role, preferably building a COE or a similar strategic function from the ground up within a large, complex organization.
• Deep expertise in various coaching methodologies, models, and best practices.
• Strong understanding of the current and future landscape of coaching, including the role of AI and other technologies.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.
• Experience leading and managing a team, with a focus on talent development and performance.
• ICF (International Coaching Federation) or similar coaching certification is highly preferred. Deep coaching experience is equally desirable.
• Experience in the technology industry, particularly with a strong understanding of the impact of coaching on development within this space, is a significant plus.