Sr. Integration Architect, Agentforce Supply Chain

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sr. Integration Architect, Agentforce Supply Chain is a hands-on, domain expert responsible for architecting, designing, and governing the complex integration solutions that power major enterprise transformations within the Supply Chain and Manufacturing space.

• Solution Design & Best Practices: Advise, design, and manage enterprise transformation projects, architecting integration solutions in accordance with industry best practices and Salesforce Architecture methodologies.
• Hands-on Architecture: Perform hands-on architecture work, translating customer requirements into technical specifications, integration patterns, and secure system designs.
• System Proficiency: Maintain proficiency in core systems essential to the Supply Chain and Manufacturing domain (e.g., ERP, PLM, custom systems, CRM), understanding their data models, integration capabilities, and connectors.
• Mulesoft Proficiency: Leverage required Mulesoft experience to design and govern API-led connectivity strategies, ensuring reusable assets and a secure integration layer.
• Technical Governance: Lead key discussions around change programs, providing governance and ensuring adherence to application lifecycle management (ALM) principles.

• Agentic Integration: Design architectures that enable Agentic AI and Generative AI capabilities by ensuring secure, reliable data pipelines and API access between Agentforce and core enterprise systems.
• Data360 Integration: Utilize Salesforce Data360 for unifying, harmonizing, and activating customer data, preparing and enriching data for use in Generative AI and agent-based applications.
• Orchestration: Apply advanced proficiency Agentforce and core systems for orchestrating complex business processes, especially those involving AI agents and automated workflows across multiple systems.
• Technical Consulting: Determine which Salesforce and third-party technologies to leverage in customer-driven architectures based upon product knowledge, industry experience, and standard integration frameworks.

• Enterprise Software: Deep knowledge of enterprise software applications and their delivery.
• Integration: Expertise in application lifecycle management, process orchestration, and enterprise integration principles and tools.
• Security: Strong grasp of network, application, and information security principles.
• Data & Code Fundamentals:
  
  
  • Coding & Scripting: Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, Python, Ruby, etc.).
  • Data & Systems: Solid understanding of database and data management fundamentals, web and mobile application development, and system architecture.

• Problem Solving: Strategic problem solver, thought leadership, and comfort communicating with executive audiences.
• Customer Communication: Strong oral, written, presentation, and interpersonal communication and relationship skills.
• Continuous Learning: Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
• Education: Bachelor's or Master's degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience. Graduate study is a plus.
• Travel: Willing and able to travel domestically.

• Agentic AI: Direct experience with developing, deploying, and managing agentic AI frameworks. This includes proficiency with Agentforce and an understanding of how to build autonomous agents that can perform tasks, make decisions, and interact with various systems.
• Prompt Engineering & Large Language Models (LLMs): Proven ability to design, refine, and optimize prompts to control the behavior of generative AI models.
• Generative AI Architecture: Experience in architecting and integrating generative AI solutions into enterprise systems (API gateways, model management platforms, data pipelines).

• 8-10 years of experience in IT architecture, solution engineering, or a related field, with 5+ years dedicated to integration architecture in a customer-facing or internal delivery role.
• Mulesoft Certification (Integration Architecture Designer is a significant plus).
• Experience in roles that required working hands-on to build, implement, administrate, or maintain enterprise software, specifically in the Supply Chain or Manufacturing domain.
• Understanding of risk mitigation, compliance, and security in the context of enterprise software.
• Knowledge of the Salesforce platform, including relevant Salesforce Certifications and/or Trailhead Superbadges is a plus.