SOW Admin & CLM Analyst
2 weeks ago• São Paulo, Brazil
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Job Category
Customer Success
Job Details
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SOW Admin & CLM Analyst
Sao Paulo - Brazil
Hybrid
Job Profile
50% - CLM-SOW System Administrator
- Responsible for bringing in Partners, Public Sector, and other non-standard teams into the CLM SOW processes
- Visionary for how to further integrate and automate CLM with Salesforce instance
- Responsible for the approvals process and continuously optimizing for efficiency
- Partners with IT to administer SOWs in Salesforce instance including configuration and integration
- Own and participate in SOW SOX controls and data governance
- Co-develops data strategy and is responsible for reporting and analytics of CLM SOW metrics
30% - CLM-SOW Contracts Administrator
- Owns global SOW/Change Order templates and Translations of each
- Creates new templates and CLM workflows
- Manages content control and updates of Scope language line items, with quarterly updates and improvements by partnering with global Practice & Delivery Leads
- Owns the CLM SOW process
- Responsible for documentation and enablement
20% - Continuous Improvement and Scalability
- Intakes business requests with business acumen understanding to translate into legal requirements
- Trends most common redlines and customer objections
- Manages stakeholders and synthesizes needs into action (Commercial Legal, Pro-Serv Operations, Global Risk, RevRec, SOX)
- Identifies potential first-draft legal language for Commercial Legal revision (based on reports of real world language modifications)
Direct Job Responsibilities:
- Requests to update the Standard Language Library and own the intake and review process with relevant stakeholders
- Own discussions with the global counterparts for template updates.
- Maintain the Version Control LOG with each release
- Create and submit IT tickets updates to Salesforce instance including configuration, integration and releases.
- Responsible for creating SOX workflow for Legal, RevRec and Operations approvals prior to submitting Co-Development tickets.
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Desired Skills/Experience:
- Strong attention to detail and ability to spot errors
- Excellent organizational skills and ability to prioritize tasks
- Strong communication skills to interact with multiple areas of the organization
- Ability to work cross-functionally and collaborate with senior executives
- Outstanding problem-solving skills: demonstrated ability to structure sophisticated problems, develop solutions
- Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership
- Ironclad CLM experience preferred
- Work experience in consulting, sales support, or product management is a plus
- Salesforce CRM experience an asset
Unleash Your Potential
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Client-provided location(s): São Paulo, Brazil
Job ID: Salesforce-JR329308
Employment Type: FULL_TIME
Posted: 2026-02-12T20:00:37
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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