SMTS - Customer Centric Engineering
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Job Category
Software Engineering
Job Details
About Salesforce
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TableauNext Senior Software Engineer
Customer Centric Engineering
About the Position
At Salesforce, reliability & trust is our #1 priority. Our customers demand a high quality, responsive and predictable application. As an engineer joining the Customer Centric Engineering team, you will get an opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the Salesforce products. As a Customer Centric Engineer you will investigate, reproduce, diagnose and propose fixes for complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.
Responsibilities
- Using your Java, Database, Web API and UI skills to solve critical customer escalations
- Figuring out ways to find "the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
- Identifying root causes, proposing test cases and proposing code changes to fix the problem.
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring internal support teams on technical issues and best practices
- Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert
- Championing Supportability and Debug ability initiatives throughout development and developing new debugging tools while working closely with product teams
- Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
- Provide input into long-range platform requirements and operational guidelines, with a focus on automation, continuous improvement and availability.
- Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.
- Deliver presentations highlighting metrics, trends and success stories to engineering teams
Foundational Requirements
- BA/BS/BTech in Computer Science or a related Engineering degree is highly preferred or equivalent work experience with demonstrated proficiency
- At least 7+ years experience in the software development environment.
- Fullstack developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
- Unparalleled debugging, troubleshooting and problem-solving skills
- Learn quickly and be productive in a highly collaborative, lightning-fast environment
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
- Ability to take complex problems and break them down into smaller tasks
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
- A strong background in open source technology.
- Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
- Knowledge about cloud security and best practices.
- Willing to learn new technologies
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Unleash Your Potential
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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