SFMC Consultant
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
You will be responsible for the successful design and delivery of complex Salesforce Marketing Cloud solutions for our customers. These technologies include but are not necessarily limited to Salesforce.com products and APIs and Marketing Cloud studios and builders along with cross-cloud integrations.
The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have proven experience in designing scalable and high-quality solutions for large enterprise clients. You should be able to understand the requirements of the client, collaborate with various internal and external teams, document the solution design, and finally deliver a quality implementation of the project.
You should be able to support customers in the process of designing, developing, coding, and launching complex email campaigns, dynamic content, and landing pages. You have experience coding HTML emails and landing pages, using Marketing Cloud's proprietary scripting language (AMPscript) and Server Side Javascript. You should also be able to onboard on Agentforce Marketing and be able to build Customer Journeys.
In this role, we are looking for someone with sufficient hands-on experience in Salesforce Marketing Cloud and different Salesforce clouds, Integration, and Data Management.
Responsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and set, manage and document expectations.
- Translate client requirements in detail, well to understand technical and functional documentation.
- Define project goals and timelines.
- Manage day-to-day client interactions and resolve escalations.
- Build solutions that utilize out-of-the-box features and modules in Salesforce Marketing Cloud as far as possible.
- Manage technical aspects of projects related to responsive email and landing page campaigns
- Work with Customers to understand key campaign parameters such as subscriber audience, program frequency, degree of personalization, and overall creative approach
- Provide guidance on the technical integration of third-party systems.
- Guide all the teams on best practices for code, naming conventions and documentation.
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Maintain a target billable utilization aligned to the role
- Ability to understand a project and deep dive to debug issues
- Liaise with Salesforce product teams to support client implementations
- Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours
Requirements
- 2-6 years of hands-on experience in Salesforce Marketing Cloud (Email Studio, Journey Builder, Interaction Studio, Einstein, Automation studio, etc.)
- Ability to debug performance issues, both at the client layer and platform layer
- Experience with mobile-first HTML
- Familiarity with creating dynamic HTML Emails, Templates, Landing Pages, and reusable content blocks in MC using HTML, CSS, Javascript and JQuery
- Familiar with AMPscript and SSJS
- Familiar with PSD to HTML conversion
- Good to have knowledge on Agentforce Marketing
- Knowledge of different integration patterns
- Understanding of the Salesforce product suite, including Sales, Service, Commerce and Community Clouds
- Familiarity with advanced MC products such as Data 360, MC Personalization (formerly known as Interaction Studio), and MC Intelligence (formerly known as Datorama)
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with API(Soap and Rest) and SQL
- Knowledge of data integration tools and experience integrating with other Salesforce clouds
- Knowledge of platform security capabilities (TLS, SSL)
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
- Preferred Salesforce certifications
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- Salesforce Administrator
- Salesforce App Builder Certification
- Good to have Salesforce certifications
- Salesforce Marketing Cloud Developer
- Salesforce Marketing Cloud Personalization
- Salesforce Marketing Cloud Intelligence
- Any Cross cloud certification
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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