Senior Technical Consultant - SFMC

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

A Salesforce Marketing Cloud Technical Consultant is a strategic position to our customers and within the Marketing Cloud Professional Services team. Serving as the technical subject matter experts within specific domains of the Salesforce Marketing Cloud applications, Heroku and internal tools, you must also be able to articulately consult to clients on them.

• Conduct technical requirement gathering, review, and architecture sessions
• Document technical processes and run analysis between current and future states
• Own delivery tasks from initial scoping, planning and requirements analysis, through to design, development, testing and deployment
• Collaborate with other architects and team members to detail, design, document, understand and/or deliver specifically technical specifications and solutions
• Clearly articulate and provide technical subject matter expertise to customers and project teams
• Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements
• Run workshops, develop and present options based on technology and feasibility trade-offs, and the choices that may be required in order to meet a customer's objectives
• Proactively identify and analyse issues / obstacles to determine and recommend appropriate courses of action
• Deliver and execute on technical design solutions, customising where required, using Salesforce Marketing Cloud and other complementing Salesforce product offerings (eg. Sales, Service, Heroku, etc)
• Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards
• Stay ahead of the curve with MarTech innovations, educate yourself and enable others on current and emerging technologies
• Work collaborative and dynamically across multiple (1-3) engagements at a time
• Scope, define and manage work packages and tasks.
• Support documentation on initial solution design and evolve it to a final as-build technical specification.
• Travel to client sites for onsite workshops and solutions presentations. Not expected to exceed 25%.

• A positive "Can Do" and Customer Success-centric attitude
• Customer facing technical consulting experience
• Proven experience in implementing digital marketing technology solutions with other related systems (eg. CRM, Content Management, POS/Commerce, Web Analytics, etc)
• Proficient with HTML, Javascript, CSS, SSJS, SQL, NodeJS (or similar)
• Data analysis and database design experience with RDBMS such as MS SQL Server (preferable), MySQL, Postgres or Oracle
• Experience working with APIs - SOAP and REST based APIs
• Experience with both client and server side web development design languages, scripting tools, and protocols
• Experience working with architecture & process flow visualization applications such as MS Visio, Lucid Chart or diagramming tools within Google Slides and PowerPoint
• Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
• Demonstrated ability to communicate ideas clearly and concisely
• Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences
• Ability to scope, define and manage work packages. Support pre-sale qualification with solutions validation.
• 7+ years hands-on software development and technical consulting experiences

• Previous Marketing Cloud technical consulting and implementation experience
• Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant and Certified Salesforce Administrator
• Experience with at least 2 programming languages such as .NET (C# or VB), JAVA, PHP, Ruby, C++, Visual Basic, Python
• Experience working with 1 or more modern integrated development environments (i.e. MS Visual Studio, NetBeans, Eclipse or others)
• Familiarity with security standards such as TLS, SSL, data encryption preferred
• Familiarity with Agile project delivery methodology, ceremonies and tool
• Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Advanced Administrator
• Salesforce Certified Marketing Cloud Administrator