(Senior) Technical Architect- Agentforce & Data 360
Today• Bangalore, India
Mumbai, India
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
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We are seeking a Senior Technical Architect (STA) with deep specialization in Agentforce and Data 360 to lead enterprise AI transformation initiatives. This is a highly visible, customer-facing role focused on helping organizations design, deploy, and scale intelligent Agentforce solutions powered by trusted enterprise data foundations.
The STA serves as the senior-most technical authority across Agentforce engagements, combining hands-on platform expertise with architectural leadership and executive advisory capabilities. This role is instrumental in shaping Agentforce strategy, leading complex solution design, guiding delivery execution, and enabling customers to operate as agent-enabled enterprises.
In addition to technical depth, the role requires strong executive communication, presentation excellence, objection handling, and escalation management skills to support high-stakes enterprise programs.
Key Responsibilities:
Agentforce Architecture & Technical Leadership:
- Own end-to-end technical architecture for enterprise Agentforce implementations
- Design scalable agent ecosystems including orchestration models, tool integrations, reasoning flows, and multi-agent patterns
- Lead hands-on configuration and development of agents, prompts, topics, actions, flows, and platform customizations
- Establish architecture guardrails for performance, scalability, reliability, observability, and secure AI operations
- Define enterprise agent design standards, reusable patterns, and reference architectures
- Serve as the primary technical escalation point for complex Agentforce program challenges
Strategic Customer Engagement & Advisory:
- Act as the senior technical advisor and architectural counterpart to enterprise customers
- Engage CIOs, CDOs, and business leaders with outcome-driven architecture narratives and AI roadmaps
- Lead executive architecture reviews, vision workshops, and solution strategy sessions
- Handle technical objections through structured solution positioning and risk mitigation approaches
- Own technical escalation management, recovery planning, and stakeholder alignment
Pre-Sales Contributions:
- Partner with account and GTM teams on strategic pursuits requiring deep Agentforce expertise
- Lead technical discovery, use-case framing, and agent opportunity identification
- Facilitate agent design workshops and jobs-to-be-done sessions
- Develop solution blueprints, architecture proposals, and implementation strategies
- Support architecture-led demonstrations and proof-of-value initiatives
Delivery Oversight & Architecture Governance:
- Provide architectural governance across implementation lifecycles
- Guide integration of Agentforce with Salesforce platform capabilities and enterprise systems
- Ensure adherence to best practices for scalability, security, compliance, and operational readiness
- Mentor delivery teams and provide design authority across parallel programs
Data 360 for Agentforce:
- Architect unified customer data foundations to power context-aware and grounded agents
- Design data models, identity resolution strategies, and real-time activation patterns
- Establish data ingestion, harmonization, governance, privacy, and security frameworks
- Align enterprise data architecture with agent grounding and knowledge retrieval patterns
Internal Enablement & Innovation
- Serve as the internal subject matter expert for Agentforce architecture
- Build reusable assets, accelerators, and technical reference materials
- Deliver internal enablement programs and mentor architects and engineers
- Provide field insights and Voice-of-Customer feedback to influence product evolution
Qualifications and Skills:
Required Qualifications:
- 10+ years of experience in Technical Architecture, Solution Architecture, or Enterprise Architecture roles
- Proven experience leading large-scale Salesforce implementations in architect capacity
- Strong hands-on experience designing and implementing Agentforce solutions in enterprise environments
- Demonstrated leadership in architecting agentic systems and intelligent automation platforms
- Strong capability in Agent architecture and orchestration design, Agent configuration, lifecycle management, and governance, Prompt design and optimization, API-led integrations and platform extensibility, Enterprise architecture patterns and technical governance
- Executive presence with strong communication and presentation skills
- Proven ability to manage technical objections and stakeholder escalations
- Experience operating in complex, high-visibility enterprise programs
Required Certifications:
- Agentforce Specialist Certification
- Salesforce Certified Data Cloud Consultant
- Agentblazer Legend Status
Preferred Qualifications:
- Experience with Data 360 / enterprise customer data platform architecture
- Strong knowledge of AI/LLM technologies including Large Language Models and enterprise deployment patterns, Retrieval-Augmented Generation (RAG), Vector databases and knowledge grounding, Agent planning and reasoning frameworks, Responsible AI and governance practices
- Experience across Salesforce platform capabilities (Flow, Apex, APIs, Integration Patterns)
- Experience designing conversational and agent experience frameworks
- Exposure to regulated industry environments
Preferred Certifications:
- Salesforce Certified Technical Architect (CTA)
- Salesforce Application Architect or System Architect
- Other AI/ML or Cloud Architect certifications
Who You Are:
- A recognized technical authority in emerging agent technologies
- Equally comfortable in executive boardrooms and deep technical design sessions
- Calm and decisive in high-pressure escalation scenarios
- Passionate about AI-driven enterprise transformation
- A mentor and multiplier who elevates team capability
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Client-provided location(s): Bangalore, India, Mumbai, India
Job ID: Salesforce-JR333024
Employment Type: FULL_TIME
Posted: 2026-03-11T20:26:40
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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