Senior Onboarding Specialist

Lead virtual 1:1 and group onboarding engagements, educating customers on how to realize business value using Salesforce Customer 360.
Apply consultative skills to uncover business objectives, use cases, and success metrics, shaping long-term customer success.
Design and deliver tailored Success Paths, outlining clear steps to meet customer goals.
Provide strategic, value-based recommendations aligned to customer industry, maturity, and growth plans.
Build strong relationships with customers and internal partners, contributing to regional and global onboarding excellence.
Actively contribute to and elevate the team's knowledge base, best practices, and onboarding standards.
Mentor and support junior onboarding specialists as a senior team member along with participating in organisation wide workstreams.

Experience & Background

Proven success delivering customer-facing presentations and strategic onboarding engagements.
Relevant third-level degree or equivalent professional experience.
4+ years of experience helping customers achieve business outcomes through technology.
Strong ability to work independently, manage priorities, and perform effectively in a fast-paced environment.
Demonstrated application of Customer Success frameworks and methodologies.
Confidence engaging with stakeholders from Administrators to C-suite.

Required Skills & Qualifications

Must Have

Fluency in English (additional EMEA languages are a plus).
Strong business acumen-ability to connect Salesforce capabilities to customer business value.
Exceptional communication and presentation skills, adaptable to varied audiences.
Proven consultative engagement experience with enterprise or mid-market customers.
Relationship-driven, personable, and customer-centric approach.
Strong technical aptitude and ability to learn new Salesforce technologies quickly.
Effective problem-solving and decision-making skills.
Comfort operating in environments of continuous change.

Preferred / Advantageous

Salesforce Certifications (Preferred):
* Marketing Cloud Administrator
* Marketing Cloud Email Specialist
* Salesforce Consultant
* Salesforce Administrator
Hands-on experience with Salesforce Marketing Cloud and CRM platforms.
Understanding of software implementation and onboarding strategies.
Knowledge of project management principles.
Strong data literacy, including reporting and insight interpretation.
* Ability to prioritize effectively under pressure.

Why Salesforce

At Salesforce, we believe business is the greatest platform for change. As a Senior Onboarding Specialist, you'll play a critical role in shaping customer journeys, driving meaningful outcomes, and reinforcing Salesforce's position as a trusted partner in AI + Data + CRM.
If you're passionate about customer success, strategic onboarding, and making an impact early in the customer lifecycle-we'd love to hear from you.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Dublin, Ireland

Job ID: Salesforce-JR326028

Employment Type: FULL_TIME

Posted: 2026-01-20T19:47:12