Senior Manager, Solution Engineering
Today• New York, NY
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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Come join the Salesforce Solution Engineering leadership org. This role focuses specifically on our SMB (Small Business) segment-the engine of innovation and one of the fastest-growing parts of the Salesforce ecosystem. In this role, you will lead a team of Solution Engineers who act as strategic partners to growing businesses, helping them navigate digital transformation and connect with their customers in entirely new ways.
The Small Business SE organization is built on a "Founder Mentality." We hire leaders who are comfortable navigating shifting priorities with grace and who view complex business challenges as opportunities to be creative. Your mission is to turn cutting-edge technology - including Agentforce and Data 360 - into measurable growth for our customers.
Mission
In this frontline leadership role, you will work alongside your team and directly with customers to deliver impactful outcomes. You will:
- Lead Transformation Efforts: Guide SMB customers through their digital journeys, offering strategic counsel on AI adoption and achieving long-term success.
- Inspire "Collective Genius": Build and nurture a diverse team of Solution Engineers, fostering a culture of technical excellence where the team is deeply committed to quality and continuous learning.
- Scale Go-to-Market Impact: Partner with Sales leadership to develop targeted plays and reusable assets, codifying wins into playbooks that drive Salesforce's transformation into the #1 AI Platform.
- Shape Solutions: Ensure your team designs and demonstrates impactful solutions that resonate with SMB needs, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery.
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Key Responsibilities
- Partner for Success: Collaborate with Sales leadership to communicate Salesforce's transformational value and execute growth plans aligned with our strategic vision.
- Grow Consumption & ACV: Lead the team in activating Data Cloud and Agentforce in key accounts, overseeing POC delivery and activation programs that drive measurable business impact.
- Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, architecture, and business process integration.
- Represent Salesforce: Support customer engagements by facilitating discussions at both the executive level and deep technical conversations with Heads of IT.
Who You Are
Leadership & Strategy
- 5+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales and project delivery.
- Founder Mentality: You treat the business as your own and lead with empathy, modeling calm and focus even during complex projects.
- Proven ability to evaluate and reshape existing teams while mentoring individuals to achieve their full potential.
Technical Authority & Transformation
- Strong technical background with 5+ years in Solution Engineering, Consulting, or similar roles.
- Deep understanding of the "build"-from data strategy and IT architecture to AI workflows-with the ability to coach your team on technical details.
- Deep knowledge of design thinking and human-centered approaches to innovation; you move beyond features to focus on business transformation and ROI.
Operational Excellence
- Hands-on leadership style with a willingness to be "in the trenches" alongside your team on customer engagements.
- Strong analytical and negotiation skills, particularly when engaging at the C-level.
- Data fluency with adoption metrics, consumption ACV, and ROI analysis.
Work Location
This is a hybrid role. Employees are expected to work from a Salesforce office at least 3 days per week, with the flexibility to work remotely the remaining days.
Your Impact
You will set a culture that makes your SEs excited to come to work-supported, challenged, and building the future. You'll serve as a trusted advisor to your team, acting as a sounding board for challenges and helping them navigate shifting product roadmaps. Most importantly, you will redefine what is possible for SMB customers, turning AI-powered transformation from a concept into a reality for the businesses that drive our economy.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $171,710 - $229,670 annuallyThere is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $188,860 - $252,630 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Client-provided location(s): New York, NY
Job ID: Salesforce-JR344412
Employment Type: FULL_TIME
Posted: 2026-06-02T19:58:59
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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