Senior Manager, Solution Engineering

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Come join the Salesforce Solution Engineering leadership org. This role focuses specifically on our SMB (Small and Medium Business) segment-the engine of innovation and the fastest-growing part of the Salesforce ecosystem. In this role, you will lead a team of Solution Engineers who act as strategic partners to growing businesses, helping them navigate digital transformation and connect with their customers in entirely new ways.
The SMB SE organization is built on a "Founder Mentality." We hire leaders who are comfortable navigating shifting priorities with grace and who view complex business challenges as opportunities to be creative. Whether your team is focused on the Core Salesforce Platform or specialized "Co-Prime" solutions like Agentforce, Data Cloud, and Marketing Cloud, your mission is to turn cutting-edge technology into measurable growth for our customers.

Mission
In this frontline leadership role, you will work alongside your team and directly with customers to deliver impactful outcomes. You will:

• Lead Transformation Efforts: Guide SMB customers through their digital journeys, offering strategic counsel on AI adoption and achieving long-term success.
• Inspire "Collective Genius": Build and nurture a diverse team of Solution Engineers, fostering a culture of technical excellence where the team is obsessed with quality and continuous learning.
• Scale Go-to-Market Impact: Partner with Sales leadership to develop bespoke plays and reusable assets, codifying wins into playbooks that drive Salesforce's transformation into the #1 AI Platform.
• Shape Solutions: Ensure your team designs and demonstrates impactful solutions that resonate with SMB needs, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery.
• Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the global product roadmap.

• Partner for Success: Collaborate with Sales leadership to communicate Salesforce's transformational value and execute growth plans aligned with our strategic vision.
• Grow Consumption & ACV: Lead the team in activating Data Cloud and Agentforce in key accounts, overseeing POC delivery and activation programs that drive measurable business impact.
• Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, architecture, and business process integration.
• Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal enablement for AEs and SEs across the SMB organization.
• Represent Salesforce: Support customer engagements by facilitating discussions at both the executive level and deep technical conversations with Heads of IT.
• Manage Product Feedback Loop: Collect 'Voice of Customer' insights systematically to ensure our roadmap reflects the reality of the SMB field.

• 5-10+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales and project delivery.
• Founder Mentality: You treat the business as your own and lead with empathy, modeling calm and focus even during complex projects.
• Proven ability to evaluate and reshape existing teams while mentoring individuals to achieve their full potential.

• Strong technical background with 5+ years in Solution Engineering, Consulting, or similar roles.
• Deep understanding of the "build"-from data strategy and IT architecture to AI workflows-with the ability to coach your team on technical details.
• Deep knowledge of design thinking and human-centered approaches to innovation; you move beyond features to focus on business transformation and ROI.

• Hands-on leadership style with a willingness to be "in the trenches" alongside your team on customer engagements.
• Strong analytical and negotiation skills, particularly when engaging at the C-level.
• Data fluency with adoption metrics, consumption ACV, and ROI analysis.