Senior Director, Global Migration Delivery

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role

The Senior Director, Global Migration Delivery is a high-impact leader responsible for transforming complex digital migrations into measurable business value for our most strategic customers. Operating at the "front-line" of the Global Migration Organization, you directly lead and scale a high-performing team of Migration Delivery Leads and Managers, ensuring they are equipped to navigate high-stakes technical environments. You serve as a critical bridge between internal Product and Engineering teams, Account Teams, and the customer's leadership, acting as a trusted advisor and a fractional extension of the customer's own workforce.

• Serve as the single point of executive accountability for the delivery of migration engagements, overall customer experience, and project success.
• Coordinate all global delivery resources, overseeing the experience throughout the migration lifecycle to ensure value is delivered through standardized playbooks and automation tooling.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals.
• Prioritize the most urgent delivery activities across multiple global pods, ensuring time is focused on high-impact migration milestones.
• Oversee enablement sessions for delivery teams on toolkit usage, migration forecasting, and pipeline hygiene.

• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer technical and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven migration archetypes to their problems.
• Solidify partnership commitments and drive innovation aligned with customers' business challenges.
• Increase customer engagement with migration products and identify major organizational barriers to successful cloud adoption.
• Partner with internal teams to drive adoption of internal tools (AI Agents, Assessment Sizers) to ensure platform stability and performance during transitions.

• Tooling Usage & AI Literacy: Drive the use of AI-driven tools to automate routine migration tasks such as account assessment, data mapping, health monitoring, and meeting summaries.
• Escalation Ownership: Serve as the primary interface for major incidents and technical roadblocks to protect customer revenue and project timelines.
• GDC Acceleration: Work alongside the Global Delivery Center (GDC) to offload repeatable engineering tasks, allowing field teams to focus on high-value advisory work.
• Product & Engineering Collaboration: Forge strong multidisciplinary relationships with Engineering and Product Management to influence the roadmap for migration automation.

• Experience: 10+ years of relevant industry expertise in Customer Success, SaaS platform delivery, or Professional Services leadership in senior leader roles.
• Consulting Skills: Demonstrated ability to drive business value, handle high-pressure objections, and influence C-level conversations.
• People Management: Proven track record of leading large, diverse, and global technical teams (Architects, Engineers, Delivery Leads).
• Industry Expertise: Deep understanding of the broad impact of cloud migrations on a customer's business model.
• Communication: Excellent ability to articulate technical issues to diverse audiences and translate complex migration concepts into business terms.

• Platform Mastery: 10+ years experience supporting customers using complex Salesforce or other global technology software environments (specific to Sales Cloud, Marketing Cloud, Tableau, or Data 360).
• Migration Knowledge: Understanding of end-to-end migration processes (Discovery, Data Mapping, Pipeline Management, and SLA Management).
• Automation Familiarity: Knowledge of platform automation (Flows, Apex) and how migrations integrate with telephony, chat, and self-service portals.
• AI Engagement: Ability to leverage AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Experience supporting large-scale and high-compliance enterprises.
• Advanced certifications such as Platform App Builder, Data 360 Specialist, or "Agentblazer" training.
• Prior experience working with a Global Delivery Center (GDC) model to accelerate tool-based delivery.