Retail Cloud Practice - Solution Architect

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup.

Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty.

Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world's leading brands and retailers, including, Sando, Maje, Deciem,, and Suitsupply.

The Role

We're seeking a Solution Architect to join our professional services team. This role encompasses managing a spectrum of client interactions related to our Retail Cloud offering. From pre-sales support to implementation, you'll spearhead strategic customer implementations that fulfill customer expectations tied to their use of our market leading software.

• Develop a comprehensive understanding of the Retail Cloud solution and customer business models to drive client business objectives, retention, and achieving customer business objectives.
• Assist in pre-sales activities to qualify prospects, advise on implementation best practices and define implementation estimates and related timelines.
• Engage in hands-on management and delivery of complex projects, leveraging your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).
• Serve as a technical advisor and partner to clients and or their 3rd party systems implementation partners, aiding in their understanding and utilization of our platform's capabilities.
• Interact with license sales, sales engineering, product management and professional services colleagues in context of pre-sales and or delivery.
• Contribute to our implementation best practices strategies, leveraging insight from your work and observations on market trends to continuously improve our delivery motion..
• Drive successful customer outcomes that align with their objectives and growth goals.
• Develop and manage relationships with professional services sellers and provide presales support to evaluate, scope, estimate and create proposals for prospective projects.
• Plan, develop and deliver enablement or mentorship programs for sales teams and delivery consultants to help scale the business.
• Manage to a minimum billable utilization target.
• Positively contribute to professional services bookings.

• 5+ years in software systems implementation professional services as a solution architect in a SaaS tech-driven environment. Customer-facing expert.
• Expertise in in-store retail operations technologies and hardware including credit card devices, tap to pay solutions, barcode scanners, RFID technology, cash drawers, receipt printers, point of sale ("POS") solutions, e-commerce, unified commerce, BOPIS, BORIS and Endless Aisle.
• Familiarity with integrated payment processing solutions and PCI compliance.
• Demonstrated technical proficiency with SaaS, microservices, system integration architecture approaches and data schemas.
• Expertise working with Enterprise customers, including senior-level customer interactions on business and technical sides of customer organization.
• Excellent written and verbal communication skills, executive level presence and experience in working in a client advisory role.
• Strong consulting skills, including listening, analysis and delivering prescriptive solution recommendations.
• Team player who can work independently or as a member of a larger team.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Ability to support multiple, concurrent pursuits and projects.
• Proficiency in JIRA, standard project management tools, and collaboration suites (e.g., Slack)
• Relevant Salesforce certifications and consulting experience are preferred.
• Bachelor's degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.
• Ability to travel; up to 25%

• Competitive salary packages and bonuses
• Strong equity / employee stock option package
• Comprehensive medical, dental and vision insurance
• Generous vacation and company holidays
• Paid parental leave for eligible employees
• Volunteering time off opportunities