Product Manager - Sales & Customer Success

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Job Category
Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The DET Sales team is looking for a tenured, driven, Product Manager to work on critical Sales Enhancements and Salesforce platform modernizations programs.

As a member of the team, you will specialize in driving the transformational initiatives that accelerate the success of Sales through automation and digital engagement to achieve strategic goals. You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog. You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations.

• Strategic Backlog Investment: Own, maintain, and prioritize the product backlog based on functional gap analysis (as-is vs. to-be), strategic goals, business feedback, and prioritization frameworks like RICE (Reach, Impact, Confidence, and Estimation), ensuring it is always transparent, visible, and understood. You own the team vision and are ultimately responsible for the execution of work.
• User Story Crafting: Lead the translation of high-level business requirements into detailed, INVEST-compliant user stories and epics.
• Functional Specifications: Author functional design specification documents to bridge the gap between business needs and technical implementation.
• Customer Advocacy: Act as the unwavering voice of the customer during feature grooming and sprint planning, ensuring the engineering team clearly understands and delivers on business expectations.
• AI Evangelism & Innovation: Champion AI maturity across teams and actively thread AI into as many Jobs-to-be-Done (JTBD) as possible, both for personal work and the work of others. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.
• Cross-functional Collaboration: Drive alignment with internal, business, and customer stakeholders across sales, engineering, and platform teams to deliver business outcomes.

• Sprint Participation: Actively lead or participate in all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Decision Authority: Act as the final arbiter for requirements questions and priority trade-offs during the sprint to maintain team velocity.
• PI Planning: Take a leadership role in Quarterly Program Increment (PI) Planning, proactively managing and resolving cross-technical and cross-functional dependencies to optimize customer value.
• Extreme Ownership & Quality Assurance: Showcase extreme ownership by ensuring all deliverables meet high quality standards, overseeing E2E (End-to-End) and UAT (User Acceptance Testing) efforts, and diligently addressing user bugs, issues, and incidents according to impact analysis.

• Vision & Executive Alignment: Routinely present and drive alignment on the complex product strategy and executive-level roadmap with both the development team and executive partners.
• Continuous Feedback Loops: Establish a continuous feedback loop with users, capturing and analyzing stakeholder feedback and insights to continuously iterate on product enhancements and innovations.
• Accountability & KPI Development: Develop measurable, actionable, and insightful KPIs that hold yourself and the business accountable Quarter-over-Quarter (QoQ).
• Empathetic Communication: Create human-connected, culturally relevant, and empathetic communications and product demos that deeply engage the audience.
• Prototype & MVP: Define the building of prototypes and Minimum Viable Products (MVPs) to test hypotheses and measure success early.

• 6+ years of progressive experience as a Product Owner or Product Manager within an Agile environment, with a track record of driving strategic impact and publishing proven practices.
• Expert-level understanding of Agile principles and the Scrum framework.
• Hands-on expertise with the Salesforce platform, specifically Sales Cloud, Slack, Data Cloud, and Agentforce.

• Salesforce Admin Certification
• A related technical degree