Principal Solution Engineer
3 days ago• Johannesburg, South Africa
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Job Category
Sales
Job Details
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Job Title: Senior Account Solution Engineer (Telecommunications & Media Vertical)
Location: Johannesburg, South Africa
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Focus: Strategic Enterprise Accounts - Telecommunications & Media
Role Overview
As a Senior Account Solution Engineer (ASE), you are your accounts primary technical presales consultant for our most significant Telecommunications & Media accounts in the African market. Unlike a traditional pre-sales role, the Account Solution Engineer stays with the customer throughout their journey, as they mature on our platform.
Your mission is to work with our customers to scope plan and derive value from their investments across the full Salesforce platform. A key component of this role is the coordination and co execution of the specialist solution engineering and technical and enterprise architect teams (Cloud specialists, Data Architects, AI Specialists, Security Experts, etc.) to ensure the customer realizes continuous, compounding value.
Key Responsibilities
1. Driving Business Value
- Strategic Discovery: Lead architectural and business discovery to identify friction in legacy OSS/BSS or broadcast ecosystems, unlocking avenues for digital transformation.
- Value-Led Solutioning: Tie every technical demo and architectural proposal directly to specific business outcomes, elevating conversations from features to measurable impact.
- Executive Visioning: Deliver value-driven narratives to the C-suite, proving how Salesforce accelerates go-to-market strategies and f.e. monetizes 5G or D2C streaming investments.
- Business Value Mapping: Partner with AEs and Business Value Services to translate complex industry use cases into quantifiable ROI and concrete business justifications.
2. Strategic Account Orchestration
- Technical Roadmap Ownership: Develop and maintain a 3-year technical maturity roadmap for the account, aligning platform capabilities with the business goals (e.g., reducing churn, ARPU growth, or 5G monetization).
- Deployment Governance: Review platform usage and consumption trends post-sale to validate that the implemented solution is actively delivering the promised business value.
- Cross-Functional Leadership: Act as the "Conductor of the Orchestra." You will brief and coordinate internal and external specialist teams (e.g., AI/Data Cloud specialists, Implementation Partners, or Cybersecurity leads) to ensure a unified technical front.
- Executive Technical Advisory: Build "Trusted Advisor" relationships with CTOs, CIOs, and Enterprise Architects within the African Communications and Media hub.
3. Full-Stack Architectural Proficiency
- Ecosystem Articulation: You must be able to discuss and whiteboard not just the Salesforce platform, but its interaction with f.e. Downstream Systems (e.g.,OSS, Billing engines, Data Lakes, ERPs).
- Domain Expertise: Lead high-level discussions on:
- Cloud & Infrastructure: Transitioning from legacy on-prem to Cloud First architectures.
- AI & Automation: Moving from basic chatbots to predictive AI for network maintenance and generative AI for personalized customer service.
- Security & Data: Navigating POPIA, data sovereignty, and complex encryption requirements within a high-compliance Telco environment.
- Integration: Mastery of API-led connectivity and real-time event-driven architectures.
Required Skills & Qualifications
- Experience: 8+ years in Solutions Engineering or Enterprise Architecture, with a preference for 3-5 years specifically within the Telecommunications and/or Media vertical.
- Platform Mastery: Deep knowledge of the Salesforce Portfolio (specifically Communications / Media Cloud), but with the ability to "zoom out" to the wider enterprise landscape.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Client-provided location(s): Johannesburg, South Africa
Job ID: Salesforce-JR338383
Employment Type: FULL_TIME
Posted: 2026-05-28T20:08:56
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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