Physical Security Manager

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Job Category
Real Estate & Facility Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an experienced and highly-motivated Security Manager to lead our physical security operations team in Central London. The successful candidate will be responsible for implementing global security standards, driving operational excellence, and fostering a safe environment for our employees, contractors, and guests.

This role requires an experienced leader capable of building strong internal and external partnerships and delivering results through collaborative teamwork. The successful candidate will also support physical security operations throughout Northern Europe as required.

Key Responsibilities

Team Leadership & Development

• Manage and mentor a high-performing team of security professionals.
• Champion Salesforce values.

• Serve as the Physical Security Operations Subject Matter Expert (SME) for the assigned Area of Responsibility (AoR).
• Oversee the maintenance of critical physical security programs, including access control, guard force staffing, and enterprise risk management policies.
• Implement operations consistent with global security standards and ensure direct enforcement.
• Coordinate effectively and consistently to achieve both long-term and short-term security operations objectives.
• Assist with managing associated contracts, resources, and security vendors.
• Schedule quarterly business reviews, capture metrics, and report on Key Performance Indicators (KPIs).

• Lead the execution of the Security Operations emergency response plan.
• Plan, schedule, and lead training sessions, including tabletop exercises and live drills.

• Build, update, and refresh security documentation, including site procedures and operations plans to align with existing GS&S security operations standards, policies, and procedures.

• Develop and maintain effective relationships with key internal partners (e.g., Real Estate & Workplace Services, Health & Safety, Resilience, Executive leadership).
• Cultivate relationships with federal, state, and local Law Enforcement agencies.
• Mitigate workplace violence through proactive local intelligence collection, policy development, and coordination with internal business partners.

• Plan, direct, and drive event security for small to medium-sized in-region/on-campus events.
• Provide support for large, public-facing events in the region as necessary.
• Assist with the investigation of incidents within the assigned AoR.

• Overall experience of 10+ years in security or closely related services in the public or private sector.
• Demonstrated experience leading a successful team with a focus on operations, training, and budgeting.
• Prior experience in a fast-paced corporate environment is required.

• Ability to communicate effectively and provide decisive leadership during high-stress situations.
• Exceptional presentation, writing, research, and analysis skills.
• English fluency is required.

• Familiarity with Salesforce as a leading AI CRM.
• Familiarity with or willingness to become proficient in multiple aspects of a Corporate Security program beyond Operations, including:
  
  
  • Risk Intelligence and Threat Monitoring
  • Event Security
  • Investigations
  • Executive Protection
  • Security Systems Technology
  • Project Management