Performance Engineer - SMTS

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Job Category
Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

SMTS Performance Engineer, GCP

As a Performance Engineer in the Hyperforce GCP organization working with the Agentforce Service team, you will be at the cutting edge of AI adoption in contact centers. Our main focus moving forward is the AI-informed transformation of enterprise service, providing significant opportunities to work on cutting-edge generative AI, including autonomous agents that can reason and act.

A critical priority for this role is our multi-substrate expansion. We are currently adding support for the GCP substrate for SCRT2 channels, which will offer customers greater choice and flexibility. You will be instrumental in these efforts and will be responsible for:

• Characterizing the performance of Agentforce Service specifically on a GCP substrate.
• Developing sophisticated tests for complex load simulations and comprehensive end-to-end automation across multiple hardware and software tiers.
• Utilizing AI-powered analysis (such as LLM-driven JFR pipelines) to significantly reduce performance analysis time.
• Collaborating with cross-functional teams to provide product and automation expertise for patches, research projects, and capacity planning.

Required Skills:

• Familiarity with the architecture and fundamentals of GCP infrastructure and a working knowledge of GCP architecture.
• Strong knowledge of Java and SQL.
• Distinguished track record in performance engineering for technically demanding projects.
• Experience with performance testing, analysis, troubleshooting, and optimizing enterprise software at scale.
• BS, MS, or PhD in Computer Science or equivalent work experience.
• Understanding of throughput, latency, memory/CPU utilization, JVM, and JIT.
• Knowledge of HTTP load generation software (e.g., JMeter, LoadRunner) and web technologies (AJAX, REST, JSON).

Desired Skills:

• 5+ years of experience working on multiple releases with short cycles (3-6 months).
• Experience with generative AI technologies, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG).
• Familiarity with autonomous agent orchestration and AI-driven workflows.
• Exposure to web/mobile performance testing and UI analysis.
• Knowledge of message queues (e.g., Apache Qpid, RabbitMQ) and clustering technologies.
• Familiarity with application servers (e.g., Jetty, Weblogic, JBoss).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Hyderabad, India

Job ID: Salesforce-JR312773

Employment Type: FULL_TIME

Posted: 2026-03-23T20:26:57