Operations Senior Manager

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Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Strategic Operations Manager is a high-impact role that bridges executive strategy and field execution. Reporting to the Vice President, you serve as a strategic partner responsible for translating business priorities into operational outcomes.

You will own key components of the organization's operating model, leveraging data-driven insights to identify opportunities, address performance gaps, and drive cross-functional initiatives. Working closely with Sales, Operations, Finance, and Strategy teams, you will help ensure the organization remains aligned, agile, and accountable to its strategic objectives.

Key Responsibilities

• Serve as a trusted advisor to the VP, providing insights and recommendations that support strategic decision-making.
• Lead the development, execution, and quarterly tracking of the organization's V2MOM, ensuring alignment to business priorities and measurable outcomes.
• Synthesize complex business data into executive-ready presentations, business reviews, and strategic recommendations.
• Develop compelling "State of the Business" narratives that translate performance metrics into actionable insights.

• Analyze key business metrics, including pipeline generation, retention, customer success, and attrition, to identify risks, opportunities, and performance trends.
• Conduct root-cause analyses and recommend actions that improve business performance and operational effectiveness.
• Design and lead the organization's operating cadence, including Quarterly Business Reviews (QBRs), leadership meetings, and all-hands forums.
• Establish reporting frameworks, performance metrics, and governance processes that drive accountability and informed decision-making.

• Lead the planning, execution, and adoption of strategic go-to-market and organizational initiatives.
• Partner with Sales, Operations, Finance, and Strategy leaders to align priorities, remove barriers, and accelerate execution.
• Serve as a key liaison between field teams and centralized functions, ensuring programs are effectively operationalized and adopted.
• Continuously evaluate and improve processes, operating models, and governance frameworks to increase organizational effectiveness and business impact.

• Experience in Strategy & Operations, Business Operations, Sales Operations, Management Consulting, Chief of Staff, or a related function.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Experience leading complex cross-functional initiatives and driving alignment across diverse stakeholder groups.
• Excellent executive communication, presentation, and storytelling skills.
• Demonstrated ability to influence without direct authority in a matrixed organization.

• Experience supporting go-to-market, sales, customer success, or revenue operations organizations.
• Experience developing executive business reviews, performance dashboards, and strategic planning processes.
• Familiarity with business intelligence, reporting, and data visualization tools.
• Experience operating in a high-growth, global, or highly matrixed environment.