Manager, Instructors
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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a dynamic and experienced leader to join our team as a Manager - Instructors. In this role, you will be responsible for overseeing the planning, execution, and delivery of impactful and high-production Instructor-Led Training (ILT's) and Workshops (previously known as Virtual Interactive Workshops), aimed at empowering individuals and organizations to leverage Salesforce's robust platform effectively.We are looking for a passionate individual to lead a regional team who thrives on educating, exciting and guiding customers through interactive ILT's, Workshops, and consultative engagements.Ensuring the success of our Instructors while driving customer success and business outcomes is a top priority. This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world.
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Responsibilities:
Own all facets of day-to-day management of the assigned Instructor team including:
- Training and career development
- Coaching Instructors to drive high-quality deliveries that lead to successful customer business outcomes
- Achieve or exceed monthly/quarterly/yearly business targets, providing management with an accurate forecast and risk analysis of deliveries and metrics
- Report on Course, Workshop impact and deliver feedback on weekly scorecard and productivity metrics to senior management, and also monitor required trainings or learnings as assigned by the business
Performance Tracking: Monitor and analyze key performance metrics for deliveries, fill business needs and support Instructors on their ramp journey for skilling up by managing scheduling and supporting milestones.Audience Engagement: Implement strategies to maximize audience engagement during Courses' (ILT's) and Workshops such as live polls, Q&A sessions, and interactive discussions.Embodies the Salesforce culture and uses that to lead a team that everyone enjoys working with. Has a passion for developing/maintaining overall team CSAT, Utilization, bench strength. and nurturing and developing talent, and also creates a safe environment for open and honest dialogue and feedback.
Experience and Desired Skills:
- BA/BS Degree (or equivalent)
- 3 years of people management experience and strong coaching and personnel development skills
- Strong Background in Education, Technical Instruction
- Participated in Event Planning, specifically around review of instructor resources and other relevant skills etc.
- Strong analytical skills with the ability to oversee and manage the Instructors team's Business Metrics, productivity and outcomes leveraging the Salesforce platform
- Self-directed has the ability to prioritize, multi-task and perform effectively under pressure.
- Strong verbal and written communication skills, as well as, excellent presentation skills
- Knowledge or the Salesforce ecosystem
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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