Manager, Global Operations Center

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Job Details

About Salesforce

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The Global Operations Center (GOC) is a 24/7 operation providing critical support to ensure global personnel and asset safety through advanced intelligence systems and technology databases that deliver prioritised, actionable security incidents.

This management role is based in the Sydney, Australia, GO Center overseeing a Global Operation team who evaluates situational awareness, incident response, and operational resilience across all geographies while implementing our V2MOM approach to deliver trusted, scalable security operations guided by Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability. The position manages real-time monitoring of worldwide events (access control, alarms, CCTV, social media, news), assesses potential impacts on personnel and assets, and ensures timely threat notifications to appropriate stakeholders.

Role Responsibilities:

• Lead a high performing team of contractors
• Manage information flow to and from incident, vendors and other response personnel
• Ensure security and safety of employees and customer locally and abroad by monitoring domestic and global events
• Oversee daily security operations, including monitoring security systems, alarms, and surveillance equipment
• Monitor and maintain status of global personnel and property, analyse situations accordingly and take effective action to help ensure safety and security
• Develop, implement, and maintain security protocols, procedures, and policies to safeguard assets through systematic process management
• Coordinate and collaborate with company leaders, department management, internal and external partners including law enforcement agencies.
• Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
• Provide backup support to the Global Operations Center Operator in managing communications for emergency and non-emergency calls-for-service.
• Perform other duties and special projects as assigned to support the overall mission and objectives of the Global Operations Center and Global Safety and Security team.
• Monitor email inboxes, relevant Slack channels, work order service requests and all communications devices; prioritise and process incoming information according to procedure.

• Demonstrates: Willingness to be proactive in role to help ensure the GOC remains a World Class operation with white glove service.
• Experience: Strong experience in security operations, law enforcement, or protective services.
• Leadership Skills: Proven ability to manage teams, supervise staff, and lead during high-pressure situations
• Technical Proficiency: Knowledge of modern security technologies, such as access control and surveillance systems, Salesforce products, and OSINT tools
• Strong interpersonal skills for effectively training team members, providing detailed reports to management, and coordinating seamlessly with various stakeholders
• Technical Operations: Proficiency in operating radio, telephone equipment, console monitors, and various communication systems essential for 24/7 operations center functionality
• Critical Thinking and Decision Making: Advanced ability to assess, evaluate, and analyse complex situations while identifying critical issues quickly and accurately under pressure
• Exceptional attention to detail
• Ability to multi-task effectively

• Trust: Build unwavering confidence through transparency, security excellence, and ethical leadership
• Customer Success: Ensure our security operations directly enable customer resilience and business growth
• Innovation: Drive cutting-edge security technologies and methodologies that keep Salesforce at the forefront
• Equality: Foster an inclusive, diverse global team where everyone can thrive and contribute their best work

• Bachelor's Degree preferred or equivalent professional experience
• Current and valid NSW Security Industry License
• Valid Identification
• Proven professional security experience in a corporate environment
• Industry certifications (First-Aid, CPR) valued
• Demonstrated knowledge of Salesforce's AI initiatives, including Agentforce and Einstein AI capabilities, with the ability to leverage these technologies to enhance security operations and drive intelligent automation