Manager/ Associate Manager, Sales - SMB

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Manager, you will lead a team who are responsible for managing our existing small business customer base in Australia and New Zealand - and growing their Salesforce footprint.

This team is delivering a new experience and with that comes the need to help establish new processes to make our org, our prospects, and our customers successful, whilst working with internal business partners to improve efficiency and outcomes.

You will be encouraged to autonomously run your team and create an exciting yet challenging environment. We know that a team is successful only when there are common values that guide our day-to-day activities.

Responsibilities

• Coach and manage the team's activities, development and mastery of their processes
• Understand customer needs, challenges and desired outcomes and help them work towards those goals as a trusted advisor
• Consistently drive team towards our goal of increasing our customer satisfaction levels
• Mentor the team on best practices and help them grow their skills
• Act as an escalation point and engage support or other internal teams when appropriate
• Collaborate internally with teams to remove hurdles for both our team and for our customers
• Ensure the team meets or exceeds key KPI's and performance metrics
• Be innovative! Identify and recommend improvements across product and processes
• Define and establish new processes for the team, based on data-driven insights
• Interview, hire, and enable new team members to succeed
• Manage internal processes in Workday, CRM and additional systems in a timely manner
• Drive completion of Corporate Level requirements

• Be a team player in a highly collaborative environment
• Customer facing and sales experience
• A willingness and ability to self-learn, be effective, and make a difference
• Demonstrated ability to establish new processes and advocate for your team
• Troubleshooting skills, perseverance, empathy, transparency and patience
• Possess strong communication skills in order to empathise and establish authentic relationships with teammates
• Effective multi-tasking skills and juggle priorities