Experience Architect

Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually

Create prototypes that demonstrate experience concepts

Build and maintain strong working relationships with colleagues, clients, and key stakeholders

Respond positively and calmly to shifting priorities, demands, timeline and team's strategy

Participate as a contributor within an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers

Collaborate effectively with remote and/or international team members

Represent Salesforce's vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements

Get to know our platform and demonstrate acumen in our benefits, differentiators, and value to customers

Explore the needs and specificities of different industries to design assertive solutions

Preferred Requirements

5+ years knowledge and relevant experience in a design-related disciplines

Knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including visual design, user research, and engineering

Proficient in relevant software packages (Adobe Creative Suite, Figma or UX-related)

Proficient in AI tools (Claude Code, Gemini, NotebookLM)

Creative problem-solver with the ability design for an existing platform

Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints

Passionate and enthusiastic about delivering design and user experience excellence

Excellent communication skills both verbal and written

Design consulting background

Portuguese or Spanish first, English as a second language

Nice to have Requirements

Knowledge or experience using or designing for Salesforce products

Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software

Experience working across a variety of industries, including B2B and B2C

Portuguese or Spanish as an additional language (it will be required in projects)

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We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

At Salesforce Professional Services organization, we focus on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. Our team is made up of thousands of the world's leading Salesforce experts.

Come and be part of our team! Read more details below and apply if you feel this opportunity is for you!

Benefits & perks

Comprehensive benefits package including well-being reimbursement, health insurance, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training withTrailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

YOUR IMPACT:

We are seeking a passionate, pragmatic, and innovative Experience Services to join our collaborative and dynamic team. In this role, you will serve as the primary leader for experience design team, guiding interactive projects-such as web and mobile applications-while ensuring the highest level of customer satisfaction. You will be responsible for leading experience strategy and maintaining the quality of execution across all work. This role requires a combination of strategic thinking, design expertise, and leadership, as you will guide multidisciplinary teams and foster partnerships with customers to drive successful outcomes.

Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research

Prepare and facilitate of a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews

Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey-maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate

Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually

Develop platform knowledge to work with an interdisciplinary team to find the best solutions to meet our client's needs and requirements, ideally considering OOTB (out-of-the-box) features

Create prototypes that demonstrate experience concepts

Follow and identify key industry and technology trends

Build and maintain strong working relationships with colleagues, clients, and key stakeholders

Respond positively and calmly to shifting priorities, demands, and timeline

Participate as a contributor and at times a leader with an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers

Collaborate effectively with remote and/or international team members

Represent Salesforce's vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements



MINIMUM QUALIFICATIONS

5-8 years in-depth knowledge and experience with a Bachelor degree in a design-related discipline

Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including solution and technical architects, developers, managers and product

Proficient in relevant software packages (Adobe Creative Suite, Figma, LucidSpark)

Ability to analyze and propose changes to evolve our practices as a Professional Services team;

Portuguese, Spanish, and English speaker;

Possible travel of about 25%, but exact travel requirements will vary based on the customer.

Knowledge or experience using Salesforce products

Be an Experience Designer at XOU Solution Consulting for LATAM.

OUR TEAM VALUES

TRUST: Trusts the company's core values; shows integrity, transparency, and reliability

LEADERSHIP: Be a great manager, focused on people's development and wellbeing

TEAM PLAYER: Proficient at collaboration and working with members of a team

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

LEARNER MINDSET: Proactively looks for knowledge and ways to learn continuously, influencing positively the learning environment

ACTIVE LISTENING: listening actively with empathy and taking actions based on feedback

PREFERRED QUALIFICATIONS

Adept at navigating/mediating conflict and fostering healthy dialogue

Interpersonal skills - nurtures effective working relationships with others

Experience overseeing and managing business metrics, productivity, and outcomes

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Flexible / Remote

Job ID: Salesforce-JR360936

Employment Type: FULL_TIME

Posted: 2026-09-24T21:48:09