EVP, COO, Salesforce Platform

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

The EVP, Chief Operating Officer (COO), Salesforce Platform will serve as the strategic and operational right hand to the Chief Platform Officer, driving the operating system that enables Salesforce to scale product excellence across a global Product Management organization.

The EVP, COO, Salesforce Platform will bring enterprise-grade rigor, disciplined execution, and cross-cloud integration to the Salesforce Platform portfolio, spanning: Agentforce, Headless 360, Data 360, Tableau, MuleSoft/Agentforce Fabric, Informatica, Own, Sandboxes, and Platform Security/Shield.

This leader owns the connective tissue across Product Management - ensuring that strategy translates into execution, that execution aligns with priorities, and that the organization moves with the speed, discipline, and clarity required for an AI-first, agentic enterprise.

Key Responsibilities

Operating Model + Governance

• Architect and run the operating model for Product Management, including cadence, prioritization, cross-org governance, and leadership forums.
• Establish disciplined mechanisms for planning, V2MOM execution, quarterly business reviews, product performance reviews, and cross-cloud interlocks.
• Bring system-level operating rigor that reduces operational drag on the Chief Platform Officer and creates focus and accountability across a large-scale product organization.
• Drive the adoption of the NPF (New Production Function) within the organization.

• Oversee central Operations / PMO and Product Performance functions (e.g., metrics, dashboards, adoption insights, delivery health).
• Lead all product operations teams and unify operational roles under a single, coherent COO umbrella.
• Ensure alignment, sequencing, and tradeoff decisions across Platform dependencies, including Agentforce, Data 360, Tableau, and MuleSoft integrations.

• Drive major transformation programs for Salesforce's shift to the Agentic Enterprise, including platform reliability and efficiency improvements.
• Institutionalize AI-first product management practices centered around agentic reasoning, conversational UX, and autonomous workflows.
• Lead strategic integration of Informatica, Own, and other inorganic growth plays, ensuring coherent operating mechanisms across newly combined teams.
• Scale systems, processes, and leadership routines to meet the needs of a world-class, globally distributed Product Management workforce.

• Serve as the primary integrator across Product Management, Engineering, Sales, CS, Security, Legal, Finance, Marketing, and Employee Success.
• Build strong partnership with Finance for OPEX/HC management, resource planning, investment frameworks, and productivity levers.
• Partner with Employee Success on org design, workforce planning, leadership capability, and product talent strategy.

• Drive clear, consistent communication and narrative alignment across a global Product Management organization.
• Strengthen leadership pipelines, operational discipline, and decision-making quality throughout the Platform organization.
• Model the behaviors of an execution-first, customer-obsessed, agentic culture.

• 15+ years in enterprise software, with deep experience in product management, product strategy, or large-scale technical operations.
• Proven success leading complex transformations in matrixed, global technology environments.
• Demonstrated expertise in product operations, product/program management, organizational governance, and enterprise execution.
• Strong financial acumen and ability to manage HC, OPEX, productivity targets, and investment frameworks.
• Exceptional communication, influence, and executive presence.
• Experience operating as a C-suite or near-C-suite enterprise operator in a multi-billion-dollar, global technology organization.
• Demonstrated ability to lead at scale with direct ownership of operating models, cross-functional governance, and enterprise-wide transformation programs.
• Credibility to serve as a proxy for the Chief Platform Officer in cross-company forums and executive decision bodies.