ES Strategic Programs & Operations, Senior Manager

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The ES Strategic Programs & Operations, Senior Manager plays a critical role in driving the execution, governance, and continuous improvement of one of Employee Success (ES) - Salesforce's Human Resources organization - highest priority programs, Go for Growth (G4G), while providing operational leadership and program management support across other strategic ES initiatives as needed.

• Own and maintain program plans, managing critical timelines, milestones, dependencies, and stakeholder alignment across ES (HR), Finance, Sales Strategy & Operations, IT, and other cross-functional teams
• Build and manage governance structures, RACI frameworks, and reporting cadences, ensuring accountability and alignment across stakeholders
• Contribute to program timeline development and milestone alignment with key stakeholders
• Oversee complex workstreams, ensuring process optimizations are implemented, execution remains on track, and dependencies across teams are proactively managed
• Create and maintain RAID logs and automate status reporting for program leadership
• Manage program communications channels and infrastructure, identifying opportunities to automate and streamline communications through AI and digital tools
• Coordinate across program workstream leaders, executives, and cross-functional stakeholders, preparing leadership updates, risk summaries, recommendations, and decision materials
• Prepare and facilitate program meetings, including agenda development, decision tracking, action-item management, and stakeholder follow-up
• Lead retrospectives, lessons learned exercises, and continuous improvement efforts informed by operational insights and stakeholder feedback
• Support Employee Success strategic initiatives and transformation efforts as business priorities evolve

• Build and maintain strong partnerships with systems, analytics, and data teams across the business, ensuring alignment and surfacing risks to program leadership
• Identify, document, and prioritize system enhancements and process improvements informed by retrospectives, stakeholder feedback, audits, and operational reviews
• Lead cross-functional efforts to improve data quality, automate reporting, streamline workflows, and enhance operational efficiency
• Partner with Finance, Engineering, Business Technology, and Position Management teams on process improvement and automation initiatives
• Drive Orgvue and workforce planning activities, ensuring program readiness, stakeholder alignment, and timeline adherence
• Support audit and correction processes, including organizational hierarchy, job profile, and systems data reviews
• Contribute to multi-year transformation initiatives across Employee Success, identifying opportunities to modernize systems, simplify processes, improve operational efficiency, and leverage AI-enabled solutions

• Champion AI-enabled ways of working by identifying opportunities to automate manual processes, improve decision-making, and increase operational scalability
• Evaluate and redesign workflows to eliminate inefficiencies and improve stakeholder experiences across Employee Success programs
• Partner with Digital Success, Engineering, and Systems teams to implement automation, agentic solutions, and process improvements
• Serve as a thought leader in operational excellence, continuously challenging legacy processes and introducing innovative approaches to work
• Develop repeatable frameworks, governance models, and scalable operating mechanisms that improve program execution across Employee Success

• Develop and maintain enablement resources, documentation, and operating guides that serve as sources of truth for stakeholders across strategic Employee Success programs
• Plan and facilitate enablement sessions, workshops, and training experiences to drive consistent execution across programs and initiatives
• Support communication and change management strategies tied to large-scale planning, transformation, and operational initiatives
• Partner with stakeholders to create clear, actionable guidance that improves adoption, readiness, and execution

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required
• Master's degree (MBA, MHRM, or equivalent) preferred

• 8+ years of experience in program management, operations, business transformation, consulting, HR strategy, or related fields
• Proven success leading complex, enterprise-wide programs with executive visibility and cross-functional stakeholders
• Experience applying change management principles to large-scale initiatives, including stakeholder communication, adoption strategies, and organizational readiness
• Demonstrated experience driving operational transformation, process redesign, and scalable business solutions
• Experience influencing senior leaders and driving alignment across highly matrixed organizations without direct authority
• Experience leveraging AI, automation, analytics, or emerging technologies to improve business outcomes and redesign work
• Experience working with Engineering, Systems, Analytics, or Business Technology teams on automation and data initiatives
• Familiarity with HR systems such as Workday, Orgvue, or similar platforms preferred
• Prior exposure to workforce planning, go-to-market operations, annual planning cycles, or large-scale business transformations is advantageous

• Exceptional organizational and program management skills with strong attention to detail and execution excellence
• AI-fluent with demonstrated ability to leverage AI-powered tools, automation, and emerging technologies to improve business outcomes
• Strong systems-thinking mindset with the ability to identify opportunities to simplify, standardize, automate, and redesign work
• Excellent written and verbal communication skills, including the ability to prepare executive-level presentations, updates, and recommendations
• Strong executive presence and stakeholder management skills with the ability to influence across functions and organizational levels
• Comfortable navigating ambiguity, driving clarity, and managing competing priorities in fast-paced environments
• Collaborative, relationship-driven approach with a strong bias for action and continuous improvement
• Proficiency in Google Workspace, Slack, project management tools, and data analysis tools; experience with Salesforce, Workday, or similar enterprise platforms is a plus
• Ability to synthesize complex data into actionable insights, recommendations, and program health reporting for leadership