Employee Success Operations Associate Analyst

Responsibilities

Benefits Administration and Compliance
- Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, high visibility Benefit programs, always with compliance in mind.
- Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs using AI technology
- Serve as the primary liaison between Benefit vendors
- Interpret and apply understanding of Employee Benefits, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees
- Track, report and analyse case trends utilising Service Cloud, a Salesforce technology-based case management system
- Manage or participate on special projects/programs requiring Benefit department stakeholder input
- Maintain a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations
- Partner with Legal, Compliance, and Audit teams to identify, assess, and mitigate HR-related compliance risks
- Maintain accurate and up-to-date documentation of policies, procedures, and program guidelines to support audit readiness
- Monitor legislative and regulatory changes impacting HR and benefits, proactively recommending policy updates as needed
- Support internal and external audits, including responding to data requests and ensuring records are maintained in accordance with data privacy requirements

People Advisor Lead
- Serve as a trusted advisor and escalation point for employees and managers on complex HR matters, including performance, employee relations, and organisational change
- Coach and guide managers on best practices for employee engagement, performance management, and career development
- Drive continuous improvement of people advisory processes, ensuring they are inclusive, equitable, and scalable across regions

Requirements

• Minimum 3 years' experience in human resources, including benefit administration, vendor management, and HR advisory experience
• Bachelor's degree preferred or equivalent experience
• Prior experience working in a centralised human resource or shared services function preferred
• Working knowledge of employment law, HR compliance frameworks, and data privacy regulations (e.g., HIPAA, GDPR)
• Ability to build, develop, implement and engage in new service delivery approaches
• Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment
• Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions
• Experience working in a high volume, fast-paced environment, preferably in a high-growth technology company
• Ability to make decisions guided by policies, practices, procedures, and business plan
• Uses best practices and knowledge of internal or external business issues to improve delivery of services
• Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Tokyo, Japan

Job ID: Salesforce-JR341764

Employment Type: FULL_TIME

Posted: 2026-05-26T20:15:57