Director, Warmline & Talent, Equality and Engagement Team
2 days ago• Atlanta, GA
Seattle, WAIndianapolis, INChicago, IL
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
Salesforce helps organizations of any size reimagine their business with AI. Agentforce - the first digital labor solution for enterprises - seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform.Salesforce has 5 core values: Trust, Customer Success, Innovation, Equality and Sustainability. Beyond being a core value- Equality is how we innovate and lead. Join the Equality and Engagement team as we create equal opportunities, industry-leading talent experiences, and bring everyone along in the future of Agentforce.
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About the Role
This is a leadership role within Employee Success (HR) focused on driving fair, consistent, and objective talent processes and a supportive and inclusive employee experience for everyone. The Director, Warmline & Talent will oversee Salesforce's Warmline program, providing career navigation and culture coaching for senior talent, while serving as a trusted advisor and partner to the talent team to ensure equality at every step of the employee lifecycle. This pivotal role will partner cross-functionally to design practices, enablement, and strategies while driving innovation with AI.
Primary Responsibilities
- Oversee the Warmline program and serve as a senior Warmline advocate, providing direct career coaching and consultation to executive talent navigating workplace challenges and career advancement opportunities
- Partner, influence, and drive equality talent practices to ensure fair and consistent processes with a focus on talent management, recruiting, mobility practices, future of work, and accelerating this work through AI.
- Lead the design and scaling of Trailhead and live immersive learning experiences for leaders, employees, and ES partners to drive fair and merit-based talent experiences for all employees, incorporating AI personalization where possible and inclusive design principles.
- Leverage data and analytics to identify process and experience gaps and drive change in partnership with senior ES and business leaders. Drive process integrity, objective decision making, and fairness at every step.
- Partner across Equality, Engagement, Legal, Talent Management, Learning & Development, Recruiting, ES Business Partners, and AI/Tech Ethics teams to deliver tailored solutions for retention, advancement, and hiring.
- Serve as a trusted advisor to business and HR leaders on inclusive and AI-enabled talent practices.
- Conduct 1:1 coaching and consultation for leaders and executives navigating career and workplace challenges
- Report directly into the Equality Talent Lead, helping to drive Salesforce's global equality talent, Warmline, and enablement strategy
Experience + Skills
- 10+ years in equality talent, HR, equality, learning and development, or related leadership roles, with experience in global and matrixed organizations.
- Deep expertise in equality talent practices, talent management strategies, learning strategies, and talent process design
- Deep expertise in talent process design and optimization, including experience redesigning recruiting, performance management, promotion, and succession planning processes for fairness, objectivity, equality, and inclusion
- Proven ability to process and leverage data to identify gaps, mitigate bias, and build prescriptive solutions
- Adept at coaching and consulting senior executives on complex equality talent practices and scenarios
- Skilled facilitator and experience leading enablement
- Skilled with Tableau dashboards, data visualization, and analytics platforms
- Agile and able to thrive in a fast-paced, evolving environment with strong change management capabilities
- Experience partnering with legal and knowledge of employment law, and emerging compliance frameworks
- Comfortable navigating highly confidential and sensitive information.
- Ability to build, execute, and collaborate on a global strategy that integrates innovation with fairness, objectivity, and inclusion.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600.
For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.
Client-provided location(s): Atlanta, GA, Seattle, WA, Indianapolis, IN, Chicago, IL
Job ID: Salesforce-JR317415
Employment Type: FULL_TIME
Posted: 2025-11-11T20:09:41
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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