Director, Strategy & Programs

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Job Category
Operations

Job Details

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Sr. Director/Director, Strategy & Programs - JPKT Product Specialization

Position Overview

We're seeking a strategic leader to serve as a business partner to JPKT Product Specialization, supporting our Specialist Account Executives and Product Marketing/Product Management organizations across Salesforce Products.

Key Responsibilities

Strategic Advisory and Leadership Partnership

• Serve as a senior-level strategic advisor at the intersection of sales, product, and customer success as primary business partner to JPKT Product Specialization leadership, supporting Specialist AEs and PMM/PM teams across Customer 360, Data Foundations, and Tableau
• Partner closely with Product Specialization leadership, Product Marketing/Product Management, Account Owner Leaders, and Business Partners to align on strategic priorities, drive executive-level conversations on business transformation and growth initiatives
• Prioritize product gap resolution to maximize time-to-value for JPKT customers, translate complex business challenges into actionable long-term product roadmaps

• Provide strategic counsel on market opportunities, competitive positioning, and product portfolio optimization to drive cross-functional collaboration across JPKT organization units to maximize product adoption and customer success, ensure product strategies remain on track as market dynamics shift
• Collaborate with Global Product GTM and Growth teams on product localization strategies and requirements

• Develop and execute comprehensive Product GTM strategies segmented by market verticals and customer profiles
• Design multi-cloud strategies and journey mapping to add cloud/product capabilities that increase customer wallet share to identify and capitalize on white space opportunities across the existing customer base

• Serve as a "change agent" to develop and drive Consumption growth strategy and operational excellence
• Transform traditional sales motions to consumption-based models that align with customer value realization
• Design and implement frameworks for measuring and optimizing consumption metrics
• Lead organizational change initiatives to embed consumption-first thinking across teams

• Lead Cloud Long Range Planning (LRP) and Go-for-Growth (G4G) planning processes
• Determine and prioritize resource allocation by Cloud across JPKT Operating Units
• Optimize deployment of sellers, partners, supporting functions, and Customer Success Group (CSG) resources
• Balance short-term revenue objectives with long-term strategic investments

• Work with Product Specialization and Pipeline Program teams to execute high-impact actions that accelerate strategic and new product growth
• Drive programs to meet and exceed Pipeline, ACV, and NNAOV targets
• Establish accountability frameworks and success metrics for program outcomes

• Establish metrics and KPIs to track product specialization effectiveness and consumption growth
• Monitor and report on GTM strategy execution, resource utilization, and pipeline health
• Provide data-driven recommendations to leadership on strategy adjustments and resource reallocation
• Drive continuous improvement in product-led selling motions and consumption models

• 5+ years of experience in strategy, operations, or business planning roles within technology or SaaS organizations
• Deep understanding of enterprise software sales models, product-led growth, and consumption-based business models
• Proven track record of developing and executing GTM strategies in complex, matrixed organizations
• Demonstrated ability to advise and influence SVP-level and C-suite executives
• Strong analytical and financial planning capabilities, including experience with LRP and resource allocation
• Excellence in orchestrating cross-functional initiatives across Product, Marketing, Engineering, and Sales
• Experience driving business transformation and organizational change initiatives
• 2nd line People Manager experience
• Fluency in English (business level)

• Experience in the JPKT market and understanding of regional business dynamics
• Knowledge of Salesforce products (Customer 360, Data Foundations, Tableau, or similar cloud solutions)
• Background in product specialization or specialist sales organizations
• Experience with consumption-based pricing models and usage-driven growth strategies
• Track record of successful program execution in high-growth technology environments
• MBA or equivalent advanced degree
• Japanese (business level)

• Strategic thinking and business acumen at executive level
• Cross-functional orchestration and stakeholder management
• Change management and transformation leadership
• Data-driven decision making and analytical rigor
• Executive communication and presentation skills
• Program management and execution excellence
• Financial planning and resource optimization
• Thought leadership and advisory capabilities

• Achievement of Pipeline, ACV, and NNAOV targets
• Consumption growth and customer wallet share expansion
• Product specialization productivity and effectiveness
• Cross-functional alignment and resource optimization
• Strategic initiative delivery and time-to-value