Customer Success Manager
3+ months ago• Dubai, United Arab Emirates
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Job Category
Customer Success
Job Details
About Salesforce
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Principal Customer Success Manager
We are looking for a Principal Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
Your Role Responsibilities? Here's What You'll Do
As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
- Develop trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.
- Report on implementation milestones for customer executives.
- Promote product capabilities and identify upsell and cross-sell opportunities.
- Demonstrate advanced features to deliver measurable business outcomes.
- Design ROI metrics to quantify solution impact.
- Address customer needs, adoption risks, and renewal strategies to boost retention.
- Manage escalations and collaborate with internal teams across functions.
- Prepare success reports and maintaining thorough documentation of customer interactions.
- Experience making customers feel valued through quality service.
What We'd Like to See
- Experience managing complex customer accounts and driving adoption in a customer success or related role.
- Experience with customers' industry, decision-making process, business objectives, and strategic priorities.
- Communicate ideas clearly, builds alignment across teams, and negotiates with senior leaders.
- Collaborate effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.
- Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.
- Background in customer-facing roles with a strong focus on customer satisfaction and use improvement.
- Fluent in English with mandatory proficiency in Arabic.
Role Essentials
- Minimum of 5+ years relevant professional experience in customer success or similar field.
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Minimum 8+ years of relevant professional experience
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Client-provided location(s): Dubai, United Arab Emirates
Job ID: Salesforce-JR330490
Employment Type: FULL_TIME
Posted: 2026-02-25T19:58:10
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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