Customer Service Representative
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Job Category
Finance
Job Details
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Customer Service Representative - India
Job Description
Location : Hyderabad
Job Type: Full-time
Overview
The Customer Service Specialist plays a key role within the Customer Service and Billing team, reporting directly to the Billing Manager.
This position requires a strong blend of customer service experience and billing/invoicing knowledge.
The ideal candidate is detail-oriented, self-motivated, and thrives in a high-volume, fast-paced environment.
Key Responsibilities
Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
Update customer billing and contact information promptly in sales and financial systems.
Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
Perform other customer support and billing-related duties as assigned.
Requirements
- Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
- 1-3 years of experience in billing, invoicing, or accounts receivable.
- Strong proficiency in Microsoft Office (Excel, Word, Outlook).
- Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently while contributing to a team in a fast-paced, high-volume environment.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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