Cloud Account Executive - Manufacturing, Automotive

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

You will work in partnership with existing account owners and carry quota for Service Cloud product sales within the Manufacturing and Automotive sectors based in North India. You'll formulate and implement industry-specific Service Cloud sales strategies to drive revenue growth by Net New logo acquisition and penetrating the current customer base.Your Impact:

• Act as a trusted advisor to Manufacturing and Auto industry Account Managers and Customers by deeply understanding their unique challenges including warranty management, field service operations, connected vehicle services, dealer network management, IT service desk operations, and after-sales support complexities
• Evangelize Service Cloud solutions tailored to industry needs: IoT-enabled predictive maintenance, service parts management, field service optimization, omnichannel customer support (call centers, mobile apps, in-vehicle systems), dealer service excellence programs, enterprise ITSM capabilities for incident, problem, change, and knowledge management, powered by Data Cloud's unified customer data and Agentforce's autonomous AI capabilities
• Drive digital transformation initiatives that help manufacturers and auto companies modernize legacy service operations, unify IT and operational technology (OT) support, reduce warranty costs, improve first-time fix rates, enhance customer lifetime value, streamline internal IT service delivery, and deploy intelligent autonomous agents that resolve cases 24/7 with human-like understanding
• Champion Data Cloud as the foundation for real-time, harmonized data from CRM, IoT sensors, warranty systems, parts inventory, service history, and IT assets - enabling 360-degree visibility and AI-powered insights
• Contribute to business growth in a fast-paced, collaborative environment as a valued member of our Ohana

• Develop and execute Service Cloud sales campaigns targeting manufacturing plants, service centers, dealer networks, field service operations, automotive contact centers, enterprise IT service desks/help desks and Agentforce for Service
• Demonstrate expertise in industry pain points: complex product hierarchies, multi-tier distribution models, technician enablement, warranty claim processing, recall management, connected product servicing, IT infrastructure support, employee service requests, asset lifecycle management, and SLA-driven service delivery
• Prospect and qualify opportunities within OEMs, Tier 1-3 suppliers, automotive dealers, equipment manufacturers, industrial machinery companies, and their IT/digital transformation teams
• Strategize solutions addressing: Aftermarket service optimization, Asset/Equipment service management, Mobile workforce enablement, Customer self-service portals, AI-powered service intelligence, ITSM workflows (incident tracking, problem resolution, change management), employee service centers, IT asset management, and integration with enterprise systems (ERP, PLM, MES)
• Position Agentforce to autonomously handle Tier-0 and Tier-1 service inquiries, deflect cases through intelligent self-service, provide real-time technician guidance, automate warranty validations, and resolve IT help desk tickets without human intervention
• Articulate Data Cloud's value in unifying siloed data across manufacturing operations, vehicle telemetry, service history, parts suppliers, dealer networks, and IT systems to enable predictive service, personalized customer experiences, and data-driven decision making
• Leverage Manufacturing Cloud and Service Cloud integrations to showcase end-to-end visibility from production to service while positioning ITSM capabilities for internal IT operations and employee support
• Demonstrate ROI scenarios: reduced case resolution time with Agentforce automation, improved customer satisfaction through Data Cloud-powered personalization, lower service costs via predictive maintenance, and increased agent productivity with AI-assisted workflows
• Articulate the value of converging customer service, field service, and IT service management on a unified platform to break down organizational silos
• Lead proof-of-concept initiatives showcasing Agentforce agents configured for industry-specific use cases: warranty claim processing, parts availability checks, vehicle diagnostic support, IT password resets, and service appointment scheduling
• Exceed annual sales quota through consultative selling that transforms traditional break-fix models into proactive, AI-driven, data-intelligent service operations across both customer-facing and internal IT support functions