AI ML Software Engineering PMTS
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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Description:
As a Principal Engineer on the Agentforce Deployment Platform team, you will own the end-to-end architecture, strategy, and execution of our AI/ML deployment and operationalization systems. You'll collaborate closely with software engineers, data scientists, product managers, and data teams to build and turn cutting-edge architecture and research into scalable, highly available, and compliant production-ready systems.
You are not just a coder - you are a thought leader, innovator, builder and mentor who thrives on ownership and pushing boundaries in production MLOps, AI infrastructure, and reliable delivery in a rapidly changing and cutting edge space.
Key Responsibilities:
Lead the architectural vision for our global-scale ML serving, inference, and model management platform.
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Design and optimize low-latency, high-throughput model serving infrastructure and data flow for training and inference at scale.
Strategize and implement AI assisted migration platform that is proactive governance and reactive autonomous remediation by enforcing policies at every stage for Deployment lifecycle.
Work with product and business teams to translate user needs into technical requirements, focusing on platform capabilities for rapid iteration and secure deployment.
Set long-term technical strategy and direction, serving as a top-tier technical mentor for engineers across teams.
Drive adoption of cutting-edge MLOps best practices for model training, secure and automated deployment, proactive monitoring, and robust governance.
Innovate not just in model building, but in how models are packaged, delivered, and operated in a mission-critical environment.
Make strategic technical decisions on build vs buy, model selection, and core platform infrastructure to ensure scalability and cost-efficiency.
Required Skills:
15+ years of software engineering experience; 7+ years building and operating AI/ML systems at scale.
Demonstrable Principal-level impact and ownership on large-scale engineering initiatives.
Expertise in at least one object-oriented programming language (Java/C++/GoLang) and one ML native language (Python).
Strong experience in Applied AI, specifically focusing on the infrastructure and platform services required to operationalize deployment vehicles effectively.
Deep experience with high-scale ML serving frameworks (e.g., TorchServe, TensorFlow Serving, NVIDIA Triton).
Familiarity with LLMs, vector databases, and applied generative AI deployment patterns (e.g., containerization, traffic management, and cost optimization of RAG pipelines).
Deep mastery of system design, distributed systems, and cloud-native architectures (AWS/GCP, Kubernetes, Service Mesh).
Exceptional track record in building and scaling ML serving pipelines, real-time inference systems, and API platforms.
Proven ability to influence and drive technical consensus across cross-functional teams and mentor senior engineers.
Strong communication and collaboration skills across technical and non-technical teams.
Ability to translate complex AI concepts into pragmatic and compliant engineering decisions.
Experience in startups or high-growth tech companies.
Preferred Skills:
Contributions to open-source AI/ML infrastructure or MLOps projects.
Patents, papers, blogs, or other external publications related to large-scale ML deployment, observability, or governance.
* Strong platform and product-centric mindset demonstrated by high-leverage infrastructure projects
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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