Field Service Technician - Nashville, TN

Position Description

Job Summary

With safety as the top priority, the incumbent will be responsible for the equipment suite including installation, maintenance, and repair. Candidate will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. The technician will be the primary GCP/Chryso representative at the concrete manufacturing plant. They will install and maintain admixture dispensing systems for each Ready-Mix producer. The Field Service Technician will be required to interface regularly with plant management, batch plant operator and personnel. Based at home, the candidate will spend approximately 80% of their time as the only GCP/Chryso employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning. DUTIES:Installation, Maintenance and Repair The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer. CUSTOMER RELATIONS:Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers by performing regular site visits not necessarily relative to equipment needs or outages. Regular site visits to check on admixture levels and customer needs.Must have sound judgment, excellent communication and time management skills, and the ability to represent the company with customers in a professional manner.Understand the impact of customer satisfaction to achieve corporate goals. PLANNING & SCHEDULING OF DISPENSER SERVICE WORK:The technician is self-dispatched. This requires an independent self-starter, self-directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.In this role the candidate will interact directly with internal as well as external customers daily, and as such, must possess competencies such as organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their 'response time' consistent with customer expectations or agreement. Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products. EQUIPMENT SERVICE ADMINISTRATION:The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to:Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, actively control expenses and demonstrate stewardship of company resources, maintain real time participation CRM reporting systems. OTHER DUTIES:Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Chryso and those of host companies.Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.