Workplace Operations Specialist

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Workplace Operations team works cross-functionally to keep all Robinhood offices running smoothly on the day-to-day. From large-scale construction projects to running our snacks program, we strive to provide best-in-class service for all of our employees, so they can be their best selves at work. No job is too big, or too small for us!

This role is based in our Chicago office, with in-person attendance expected 5 days per week.

We’re looking for a hyper-organized and collaborative Workplace Specialist to manage operations in one of our locations. In this role, you will work closely with Workplace colleagues, cross-functional partner teams, functional leaders, and executives to ensure that the locations you manage are a safe, comfortable, cohesive environment that enhances productivity.

What you’ll do

• Manage ongoing office needs as the main point of contact with building/landlord, running point on maintenance, monitoring inventory, and ordering employee supplies as well as being the cultural leader for Robinhood
• Take ownership of your office budget and actively track forecast vs. actual expenses.
• Partner with cross functional teams to lead events that engage teams and drive incredible employee experiences
• Serve as the cultural ambassador of the company by assisting with new hire onboarding, planning events, and being a supportive resource for employees and guests
• Collaborate with all other Workplace Managers to ensure company culture and policies are consistent across Robinhood offices
• Manage workplace programs and vendors, including but not limited to: meals, snacks, swag, office supplies, onboarding, HVAC, plumbing, janitorial, etc.
• Create meaningful relationships and feedback opportunities with the employees utilizing our facilities regularly
• Maintain the excellent condition and organization of the office, including updates to furniture, tracking company assets, and upholding impeccable cleanliness standards
• Support buildout projects where needed by working closely with the Real Estate Team, external vendors, general contractors, and project managers to see the project through to completion
• Partner cross-functionally with multiple teams (IT, Recruiting, People Operations, Finance, etc.) to drive company initiatives

What you bring

• 3+ years of recent experience in workplace coordination, hospitality or event management
• Strong interpersonal skills, thrives on being the face of the office and driving the company culture
• Excellent problem solving skills, with an ability to recognize opportunities and develop ways of addressing them
• Interest in hosting in-person events as well as online hybrid team building activities
• Passion for building and maintaining a tight-knit community within the workplace
• Exceptional organizational and time management skills, with strong attention to detail and a proven ability to take ownership of multiple projects
• Demonstrated ability to handle confidential information with discretion and emotional intelligence
• Excellent written and verbal communication skills
• Highly adaptable to change and ambiguity
• Ability to work autonomously with strong follow through and tenacity
• Comprehensive knowledge of Slack and Google GSuite Apps: Gmail, Calendar, Docs, Sheets, Slides

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.