Senior Vendor Relationship Manager
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Global Outsourcing team, part of Robinhood Platform Shared Services, is on a mission to drive operational excellence across our vendor landscape! We manage performance and partnerships across our network of contact center service providers that support key Robinhood functions like Customer Experience, Financial Crimes, Fraud, Account Operations, and Credit. Our collaborative, detail-oriented culture thrives on creating scalable solutions to support Robinhood’s rapid growth.
As a Senior Vendor Relationship Manager, you will take ownership of vendor performance outputs and cross-functional stakeholder relationships. You’ll drive program operations, manage key metrics, coordinate strategic initiatives, and serve as a crucial link between internal business teams and outsourced service partners. This highly visible role is ideal for someone who’s operationally minded, analytically sharp, and passionate about high-quality service delivery.
This role is based in our Chicago, IL; Denver, CO; and Westlake, TX offices, with in-person attendance expected at least 3 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
- Lead performance management for third-party service partners, ensuring alignment with KPIs, SLAs, and contract terms
- Coordinate with cross-functional teams—Workforce Management, Business Analytics, L&D, QA, Compliance, and Finance—to support operational enhancements
- Analyze vendor data and financial performance to identify insights and drive improvements
- Partner with internal stakeholders and vendor teams to manage escalations, performance issues, and continuous improvement initiatives
- Document business operations and support the implementation of new programs and processes
What you bring
- Bachelor’s degree or equivalent practical experience
- 4+ years of experience in BPO vendor management within customer support or operations, preferably in tech or financial services
- Proven ability to manage multiple vendors and business lines simultaneously
- Strong data analysis and reporting skills; proficient in Google Suite
- Demonstrated success working cross-functionally in fast-paced, performance-driven environments
- Experience with contact center metrics, forecasting, and operational planning
- Excellent communication and stakeholder management skills
- Flexible, self-starting, and solutions-oriented with a customer-first mindset
- Bonus points for: Trust & Safety or Financial Crimes experience, Lean/Six Sigma certification, or FINRA licenses (Series 7, 63, 9/10, or 24)
What we offer
- Challenging, high-impact work to grow your career.
- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
- Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
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If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Perks and Benefits
Health and Wellness
- FSA
- Fitness Subsidies
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
Work Flexibility
- Work-From-Home Stipend
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- Company Equity
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
Professional Development
- Learning and Development Stipend
- Promote From Within
- Lunch and Learns
- Work Visa Sponsorship
- Access to Online Courses
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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