Talent Management Manager

Title

Talent Management Manager

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Restoration Management Company (RMC) improves lives by helping people and businesses recover from property damage-and by caring for the people behind every loss. Family-owned since 1985, RMC has grown into one of the largest family-owned restoration companies in the United States, with nineteen locations across eight states. Our continued growth includes three new locations established in 2024, 2025, and 2026, allowing us to be closer to the customers and communities we serve.

Recognized by Newsweek as one of America's Top Workplaces, RMC combines cutting-edge technology with proven expertise to support residential and commercial customers after water, fire, and other environmental damage. But our work is about more than restoring buildings. We understand that property damage can be stressful and overwhelming, which is why we approach every project with compassion, respect, and a genuine commitment to our customers' well-being.

• Lead the design and administration of company-wide Talent Review and Succession Planning processes to identify, assess, and develop employees for critical roles.
• Develop and manage career pathing frameworks and competency models that support employee growth and organizational agility.
• Oversee the deployment of targeted development programs (e.g., leadership training, mentorship programs) to close identified skill gaps.
• Integrate diversity and inclusion principles into all talent management and succession processes.

• Own end-to-end Leadership Onboarding, building structured, scalable onboarding journeys for new and transitioning people leaders (manager through senior director level).
• Design and facilitate leadership development programs and workshops for middle management, including skills-based training, cohort learning, and action learning projects.
• Partner cross-functionally with HRBPs and business leaders to ensure leadership programming is integrated with and reinforces broader People initiatives.
• Act as a strategic partner who can understand the business strategy and connect it to a talent strategy and future talent needs of the organization.

• Serve as a trusted advisor to business leaders and SMEs, translating operational insights into effective onboarding strategies, content, and learning experiences.
• Design solutions for learning needs by rapidly creating and developing learning programs (or blended programs) that target performance gaps and management competencies.
• Plan and execute company-wide change initiatives and other projects related to growth and learning.
• Utilize a servant leader mindset to add value to and empower the team and influence customers to build great partnerships.

• Support the Onboarding Specialist in the onboarding experience to ensure a consistent, high-quality integration of new employees.
• Monitor and report on onboarding outcomes such as time-to-productivity, engagement, and retention to ensure programs deliver measurable business impact and ROI.
• Apply data-driven decision making and analysis to make sound judgment calls and drive resolution to root problems.

• Project Execution: Ability to operationalize strategies and effectively execute them within defined timelines and budgets.
• Change Management: Effectively drive change management for adoption and ongoing utilization, ensuring the success of new programs at all levels of the organization.
• Accountability: Display a heightened level of accountability, confidentiality, and professionalism in all talent initiatives.

• Education: Bachelor's or Master's degree in training and development, human resources, psychology, business, or a related field; equivalent work experience is acceptable.
• Professional Experience: 5-7 years of proven experience leading a Learning & Development or Talent Management function within a mid-to-large size company.
• Leadership & Management: Management and leadership oversight of others to provide clear direction, effectively manage work product, and drive efficiency and delivery.
• Program Design: Experience in corporate program design, management, and execution, including building and scaling programs and creating a learning culture.
• Strategic Alignment: Ability to act as a strategic partner who can understand the business strategy and connect it to a talent strategy and future talent needs across all functions.
• Project Management: At least 2 years of experience in Project Management with the ability to operationalize strategies and execute them on time and within defined budgets.
• Change Management & Communication: Strong change management and marketing skills to communicate strategies and introduce new programs effectively at all levels of the organization.
• Technical Knowledge: Strategic knowledge of next-generation talent tools, including experience with Learning Management Systems (LMS) and Human Resources Information Systems (HRIS) to track talent data and compliance.[
• Interpersonal Skills: Exceptional interpersonal skills demonstrating effective listening, probing, and investigatory skills to identify root problem causes.
• Servant Leadership: A servant-leader mindset with a proven ability to develop, add value to, and empower their team and influence customers to build great partnerships.
• Operational Agility: Demonstrated ability to remain agile and pivot talent strategies quickly in response to large-scale emergency events or shifts in operational volume.
• Conflict Resolution: Strong competency in conflict resolution and negotiation to align varying stakeholder interests across Corporate and Field operations.
• Safety & Regulatory Compliance: Commitment to adhering to all local, state, and federal safety regulations (OSHA/EPA) and participating in mandatory safety training and PPE protocols.
• Physical & Working Conditions: Ability to work in indoor office settings and outdoor field environments (restoration sites) with 24/7 business operations; includes lifting to 25 lbs. regularly (50 lbs. with assistance).

• Regulatory Requirements: Commitment to adhering to all local, state, and federal safety regulations, including OSHA and EPA standards and participating in mandatory safety training and PPE protocols.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

• Physical & Working Conditions: Ability to work in indoor office settings and outdoor field environments (restoration sites) with 24/7 business operations; includes lifting up to 25 lbs regularly (50 lbs with assistance).
• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

• May include travel to and from job sites, branches that may request the use of personal vehicle. Possibility of attending out-of-town training or conferences.