Support Specialist, Accounting

How you'll add value:

• Prompt customers for information necessary to troubleshoot problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 software accounting functions
• Route non-accounting customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Accounting Support Lead or Manager
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management
• Other duties as assigned.

What you'll need to be successful in this role:

• Professional and / or academic accounting experience
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology

Client-provided location(s): Mexico City, Mexico

Job ID: 24b5ba35-1d92-4f8b-87f8-d4d226586399

Employment Type: OTHER

Posted: 2025-08-14T23:32:52