Partner and Channel Operations Senior Manager

How you'll add value:

• Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking 
• Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS 
• Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership 
• Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners 
• Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers 
• Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings 
• Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems 
• Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption 
• Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM 
• Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities 
• Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance 
• Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations 
• Other duties as assigned 

What you'll need to be successful in this role:

• 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies  
• Strong background in partner/channel ecosystems, referral models, and co-selling motions  
• Expertise in forecasting, pipeline management, and revenue reporting  
• Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)  
• Advanced proficiency in Excel, including modeling, pivot tables, and data analysis  
• Proficiency with productivity tools such as Excel, Word, PowerPoint or  Google Docs, Google Sheets, and Slides  
• Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights  
• Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams  
• Strong analytical and problem-solving skills, with experience driving process improvements  
• Excellent communication and influencing skills, with executive presence  
• Strategic mindset with the ability to execute tactically 

R365 Team Member Benefits & Compensation

• This position has a salary range of $116,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Client-provided location(s): Flexible / Remote

Job ID: b07dd441-ca35-4e7a-87e0-df38bb99407b

Employment Type: OTHER

Posted: 2025-10-09T19:34:41