Partner Account Manager

How you'll add value:

• Proactive partner management: Actively manage a defined partner book. Build call cadences, surface whitespace opportunities, and identify where partners can influence in-flight deals. Proactively escalate risks or conflicts early to protect both Sales and partner trust. 
• Partner recruitment & contracting: Source, evaluate, and sign new referral and reseller partners in collaboration with Sales. Own agreements and onboarding initiation (legal, portal, PRM access). 
• Joint go-to-market planning: Drive joint GTM plans for top partners with Sales and Marketing; define pipeline targets, campaigns, and quarterly milestones. 
• Pipeline & forecast: Generate partner-sourced and influenced pipeline. Run weekly deal reviews with AEs; keep a forecast the Sales leader and Head of Solution Partners trust. 
• Referral engine: Enforce referral tiers and entitlements. Ensure deals are registered correctly, attribution is clean, and partners are coached to higher conversion and win-assist. 
• Reseller motion: Enable resellers on margin schedules, entitlements, and ROE. Coordinate with Sales on commercials and Services on handoff quality. 
• QBRs & performance management: Run QBRs with top partners. Maintain joint business plans that track progress to tier advancement, revenue contribution, and certification status. 
• Escalation management: Serve as point of contact for commercial or program issues (e.g., contract, attribution disputes, tier status). Engage PSMs for enablement or delivery-related escalations. 
• Enablement & co-marketing: With Partner Marketing and Enablement, deliver partner-facing sessions, campaigns, and field activation (district meetings, roadshows, webinars). 
• Ops hygiene: Maintain high PRM/SFDC data quality. Ensure attribution, pipeline, and payout inputs are accurate and auditable. 
• Travel required: ~20%.
• Other duties as assigned.

What you'll need to be successful in this role:

• 4–8+ years in SaaS channel/alliances or partner sales. 
• Proven experience building pipeline with referral/reseller partners, running joint plans, and enforcing ROE. 
• Cross-functional operator with Sales, Services, Marketing, RevOps, Finance, and Legal. 
• Clear communicator, proactive relationship manager, strong follow-through.

R365 Team Member Benefits & Perks

• This position has a salary of $90,000 - $100,000/year + commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives