Operations Manager, Steritech

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

Operations Managers are responsible for the oversight and execution of key day-to-day operations elements within Districts. This includes training, leading and developing a team of Specialists. They are charged with helping track and achieve revenue goals, improving client loyalty and retention, as well as ensuring the team provides exceptional and consistent services to our clients. Operations Managers are expected to be our front line of support for Specialists and local clients, and as such are some of our most capable, quick thinking and creative problem solvers in the organization.

• Manage daily operations of Brand Standards Specialists with the goal of providing superior customer service to our clients (measured through quality results and client feedback).
• Provide support and development of a team of field Specialists to achieve productivity and profitability goals of the District as well as deliver exemplary customer experiences.
• Travel throughout territory shadowing Specialists, visiting with clients, and completing assessments as needed.
• Build and maintain tight cohesion and a sense of community within teams, with the goal of fostering a connected group in what we know to be a very challenging and independent environment. Retention and turnover rates will be a core measured metric.
• Approach, analyze, and develop solutions for areas of concern of low performing Specialists.
• Ensure daily and weekly work completion, working directly with the routing and scheduling team.
• Review and submit weekly timesheets.
• Participate in sales and revenue growth opportunities as directed, helping to deliver on district targets.
• Implement and execute tasks, programs, or process changes as directed by senior leadership.
• Conduct the selection and hiring process of prospective new colleagues, and implement the on-boarding process of each. Management of the ramp up process for each new hire (through the first six months) should include oversight of peer support programs and assignment of resources as needed.
• Provide performance feedback and coaching to the field team.

• Proven success in training, coaching and motivating other team members
• Previous experience in a route-oriented, service environment a plus
• Management experience with an emphasis on customer service preferred

• Strong problem solving and customer service skills
• Excellent written and verbal communication skills
• Ability to travel to shadow field colleagues, attend meetings, and interact with clients

• Bachelor's Degree or equivalent combination of experience, education, and training
• Current Certified Professional- Food Safety credential
• Required to meet all company Motor Vehicle Record requirements

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility