Manager, Auto Claims

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

This role is responsible for overseeing the daily operations of the first party auto claims department. Ensure the timely, accurate, and fair resolution of claims filed by company branches for damage to their own vehicles (collision, comprehensive). Focuses on maintaining high customer satisfaction, controlling indemnity spend, and managing a team of adjusters.

• Direct and supervise a team of 1st party auto adjusters, providing technical guidance and authority on complex claims
• Monitor workflow and pending counts to ensure equitable distribution of assignments and adherence to state regulatory timelines
• Conduct regular file audits to ensure compliance with company Best Practices and legislative requirements
• Review and approve settlements exceeding the adjuster authority levels
• Collaborate with the Special Investigations Unit (SIU) to identify and mitigate fraudulent 1st party claims
• Analyze claims data to identify trends and implement process improvements to enhance operational efficiency

• Bachelor's Degree in Business, Finance, or a related field preferred.

• 5+ years of experience in auto insurance claims
• 3+ years in a supervisory or management role
• Relevant industry certifications (AIC,CPCU) preferred
• Active adjuster licenses in required jurisdictions preferred

• Deep technical knowledge of 1st party coverages, vehicle repair methods, and total loss valuation
• Ability to make sound judgments on complex coverage and liability issues
• Strong focus on delivering an empathetic and efficient experience for policy holders
• Proven ability to mentor and develop the technical skills of junior staff

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility