Associate Service Engineer Pump Systems

Overview

The Associate Service Engineer provides technical support via telephone or computer and leads improvement initiatives related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products. This role involves a combination of remote diagnostics, technical project work, customer support, and in‑person training delivery.

Responsibilities

• Provide high quality technical phone support to customers, distributors, and field personnel.
• Conduct thorough root cause analysis of issues and implement corrective actions
• Identify, document, and execute quality improvement and process improvement projects, including development of technical training material
• Complete assigned projects and report summaries of work completion to management
• Ensure all phone support and projects meet Service Level Agreement (SLA) requirements
• Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)
• Remotely support technicians during installation, maintenance, or repair projects
• Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
• Track, report, and follow-up on product and technical issues using established processes.
• Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotation
• Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors.

Qualifications

MINIMUM QUALIFICATIONS:

• BS. Degree in Engineering or technical field
• Strong hardware and software troubleshooting skills
• excellent verbal, written, and interpersonal communication skills
• Ability to work collaborate both with co-located and remotely located colleagues.
• Understanding of integrated mechanical and electrical systems

DESIRED QUALIFICATIONS:

• Fluency in Spanish or other foreign language(s)
• 3+ years of relevant experience
• S. Degree in Engineering or technical field
• Direct customer service and technical support experience
• Experience with programming to include Programmable Logic Controller code
• Irrigation and golf course service and Irrigation Central Control programming experience
• Background in electrical or mechanical engineering
• Experience with personnel management and project management

Rain Bird is an Equal Opportunity Employer.