Senior Escrow Support Processor (PGP Title)

Ensuring smooth and secure real estate closings for all involved in the transaction.

PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup's homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we're proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you're looking for a career with purpose, growth, and the chance to make a difference, you'll find it here.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is 100% in-office in Coppell, Texas.

JOB SUMMARY

The Senior Escrow Support Processor is an escrow professional responsible for ensuring accuracy, quality, and consistency across key stages of the residential escrow transaction lifecycle. The role serves as a subject matter resource, applying sound judgment to resolve issues, support compliance requirements, and enable timely closings.
The Senior Escrow Support Processor is a key contributor responsible for centralized processing and review of documents supporting the initiation and closing of residential escrow transactions.
Additional information: this role will focus on handling post-closing activities, including post-close audits, issue resolution, and follow-up actions, ensuring files are completed accurately and in compliance with regulatory and company standards.

PRIMARY RESPONSIBILITIES

Escrow Processing & File Ownership

• Own and manage assigned escrow files through key transaction milestones, ensuring accuracy, completeness, and readiness for closing.
• Review and prepare settlement-related documentation, identifying discrepancies and ensuring timely resolution prior to closing.
• Exercise sound judgment in evaluating file conditions, resolving complex issues, and escalating risks when appropriate.
• Ensure escrow documentation aligns with contractual terms, regulatory requirements, and company standards.

• Maintain high quality and accuracy standards while identifying potential risks or errors
• Apply knowledge of escrow practices and state requirements to support compliant file resolution
• Identify and resolve escalated risks or discrepancies
• Support quality initiatives and trend identification

• Act as a subject matter expert for escrow support activities, providing guidance and support to peers and partner teams.
• Assist with onboarding, knowledge sharing, and informal coaching to promote consistency and best practices.
• Collaborate effectively with internal stakeholders to resolve issues, align expectations, and communicate status updates.

• Follow standard procedures to ensure consistent execution across files and markets
• Provide feedback on workflows, tools, and operational challenges to support process enhancements and standardization.
• Participate in initiatives focused on improving efficiency, quality, and scalability of escrow support operations.

• Prepare and deliver accurate Pre-Settlement Statements (PSS) within established SLAs
• Perform detailed pre-close audits to ensure file readiness and compliance
• Coordinate and manage commitment and CPL delivery
• Review and resolve discrepancies (taxes, HOA, commissions, fees)
• Manage revisions based on feedback
• Ensure files are fully prepared for closing

• Minimum of a High School Diploma or Equivalent
• 4+ years in title and escrow operations
• Experience with settlement statements/CDs
• Centralized/high-volume experience preferred
• Multi-state experience preferred
• Knowledge of escrow process, preparing commitments, CPLs, prorations
• Proficiency in escrow and title systems (e.g., SoftPro or similar)
• Strong analytical skills, including intermediate Excel proficiency
• Proficiency in Microsoft Office Suite required
• High attention to detail with sound judgment and problem-solving ability
• Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows
• Ability to manage multiple priorities while maintaining accuracy and timeliness
• Strong ownership and accountability for work outcomes
• Effective communication skills are essential for liaising with stakeholders, addressing inquiries, resolving any issues or discrepancies that may arise
• Demonstrates strong collaboration skills, partnering effectively across teams and stakeholders to support consistent outcomes