Senior Business Analyst

The current EWA for this position is Hybrid or Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:
• Serves as a subject matter expert representing business leaders and operations in the design, implementation of projects, and process improvement initiatives spanning across Customer and Operational Solutions team.
• Provides project management support. This includes creating project charters, project plans, ensuring deliverables and dependencies are identified, addressing impediments, monitoring progress, and managing dependencies, risks, and issues.
• Identifies end user's needs and strategies to define business technology and process requirements.
• Supports the business with documentation such as materials to communicate to the team and SOPs.
• Owns the documentation of business requirement documents for new client onboarding and plan maintenance ensure system accuracy.
• Coordinates and participates in user acceptance testing for technology releases.
• Conducts process mapping and root cause analysis, identifying key pain points/opportunities and mapping out desired future state outcomes.
• Participate in learning activities to continuously expand business process knowledge. This may include rotational business processing assignments.
• Partners with business leaders to prepare and presents business cases leveraging data analytics and customer insights.
• Shares insights and progress to promote a customer-centric culture and connect the dots across experiences to inform the broader organization.
• Assists with driving change management across the service organization.
• Participates in the creation of procedures and training.
What you'll need:
• Subject matter expertise in two or more GI's operation functions (Onboarding, Billing, Medical Underwriting, Customer Data Management, Record Keeping Services & the Customer Excellence Team)
• Leads with a process ownership mentality.
• Project management experience, with the ability to manage complex initiatives.
• Experience leveraging data to drive business decisions.
• Demonstrated ability to implement process changes that span multiple functions.
• Outstanding problem solving, analytical, decision making, and negotiation skills.
• Ability to work in a matrix/nonhierarchical environment, embracing an agile mentality to evolve with the business.
• Excellent work ethic and self-motivated with the ability to prioritize and meet deadlines.
• Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments, and vendors.
• Intellectual curiosity, and a willingness to learn, grow, and improve.
• Project management certification or six sigma experience is a plus, but not required.
• Travel required (approx. 10%)
Prudential embraces all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

Client-provided location(s): Flexible / Remote, Fort Washington, PA

Job ID: Prudential-R-123736

Employment Type: FULL_TIME

Posted: 2026-02-27T18:42:42