Onboarding Relationship Manager

Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Onboarding Relationship Manager, Advisor Onboarding

We are seeking a highly skilled and versatile Onboarding Relationship Manager with a strong background in the financial services industry and a passion for delivering exceptional customer service. This role is pivotal in building and nurturing relationships across all levels of the organization and with external partners.

The Onboarding Relationship Manager is a key point of contact for experienced financial professionals (EFPs) throughout the recruiting and onboarding process. The Relationship Manager oversees their progress, ensuring a seamless and positive onboarding and transition experience for the EFP and their clients. This individual serves as a single point of contact between the EFP and Home Office support teams, proactively engaging with the EFP and resolving challenges throughout the onboarding journey.

A critical component of this role is the strategic partnership with LPLE, our broker-dealer for advisors. The Relationship Manager will collaborate closely with LPLE's transition support and onboarding teams to ensure a smooth and coordinated experience between Pru and LPLE. This includes aligning processes, sharing insights, and resolving any cross-organizational challenges that may arise.

In addition to supporting EFPs, the Relationship Manager will also play a key role in supporting newly hired Regional Directors who bring an existing book of business. This includes coordinating transition efforts, ensuring proper alignment with internal and external resources, and facilitating a smooth integration of their business into the firm's infrastructure.

• Serve as a trusted advisor and liaison between firm leadership, financial advisors, and clients.
• Support the transition of business operations and ensure smooth acclimation to systems and resources.
• Build and maintain strong relationships across internal teams and external stakeholders, including LPLE.
• Partner with LPLE's transition and onboarding teams to ensure alignment and a seamless advisor experience.
• Support newly hired Regional Directors with the transition of their book of business, ensuring proper coordination and integration.
• Communicate processes clearly and effectively to customers and associates.
• Influence change through trust-building and strategic relationship management.
• Collaborate with cross-functional teams to drive business outcomes.
• Provide thoughtful solutions to complex challenges with a focus on simplicity and efficiency.
• Work independently and as part of a team to meet organizational goals.
• Adapt quickly to evolving business needs and industry changes.

• Minimum of 2-4 years' experience successfully facilitating and/or managing onboarding operations for experienced hires.
• Minimum of 2-4 years' experience transitioning advisor business to a new broker-dealer.
• Proven experience in financial services and customer relationship management.
• Strong problem-solving skills to ensure the successful and timely flow of experienced hires through the transition and onboarding process, including effective resource allocation.
• Exceptional verbal and written communication skills, with the ability to interact confidently with both field and home office associates.
• Strong relationship-building skills; able to collaborate, work, and influence peers within and across the organization.
• Self-starter with a strong sense of ownership, commitment to excellence, and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated leadership capabilities; able to inspire and guide others, including experience working with firm leadership and supporting advisor transitions.
• Securities license (e.g., Series 6, 63, 7, Series 65 or 66) strongly recommended.

• Experience with CRM systems and financial platforms.
• Project management or change management experience.
• Coaching or mentoring experience is a plus.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.