Knowledge Management Writer (Virtual)

Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Are you interested in building capabilities that enable the organization with innovation, accuracy, clarity, and efficiency? The Knowledge Management team takes great pride in our culture where transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team & Role
As a KM Writer on the Service, Support, and Solutions Knowledge Management Team, you will partner with business subject matter experts, content owners, and cross functional teams to create, structure, and maintain high quality content in PruLibrary, a centralized knowledge repository used across the US Businesses. Your work directly impacts how our employees discover, learn, and perform, by transforming complex processes and operational knowledge into clear, accurate, and easy to consume content. You will bring strong writing expertise, outstanding organization, a process improvement mindset, and a passion for knowledge quality and governance.

Here Is What You Can Expect on a Typical Day

• Write, revise, and format content such as SOPs, job aids, FAQs, workflows, procedures, and other knowledge assets.
• Ensure alignment with the KM Framework, organizational standards, and naming conventions.
• Apply clear, concise, and audience appropriate writing and formatting.

• Collaborate with subject matter experts to extract, clarify, and validate knowledge.
• Document tacit and explicit knowledge in standardized formats.

• Add, revise, delete, and restructure content while following taxonomy and metadata best practices.
• Submit, manage, and track Content Approval Workflows and KM Tracker requests.
• Maintain document histories and support archival processes.

• Conduct searches for internal and external information related to processes, regulatory practices, and industry standards.
• Review content for clarity, completeness, and consistency.

• Support KM education by helping associates learn how to use the KM Framework, templates, and tools.
• Assist with facilitation of knowledge sharing sessions, workshops, or Train the Trainer activities.

• Ensure content accuracy, version integrity, and alignment to governance requirements.
• Demonstrate a process improvement mindset when identifying content gaps or inefficiencies.

• Bachelor's Degree or equivalent relevant work experience preferred.
• 3-5 years of procedure writing or technical writing experience.
• 3-5 years of Knowledge Management or content governance experience (preferred.
• Exceptional writing and editing skills, including grammar, clarity, and plain language communication.
• Strong ability to organize complex information into accurate, concise, and usable content.
• Experience collaborating with SMEs, compliance, legal, and cross functional business partners.
• Understanding of knowledge management principles, taxonomy, metadata, and content lifecycle.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with SharePoint / PruLibrary or other digital knowledge repositories.
• Strong attention to detail and excellent interpersonal, collaboration, and presentation skills.
• Ability to prioritize multiple tasks, meet deadlines, and adapt to shifting business needs.
• Project coordination experience is a plus.
• Technical Writer certification preferred.
• Financial services industry experience is a plus.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.