Director of Absence Product

Job Classification:
Product Management - Product Management

Prudential's Group Insurance business delivers a comprehensive suite of group life, disability, supplemental health, and ancillary products to institutional clients throughout the U.S. As part of our ongoing transformation and growth initiatives, we are expanding our product offerings and investing in innovative value-added services.

We are seeking a dynamic Director of Absence Product to lead the strategy, execution, and growth of our Absence product service portfolio, which includes Federal Family and Medical Leave Act (FMLA), state leave and company leave administration. This role will be responsible for leading cross-functional teams to deliver differentiated capabilities to market while also building out tools and training to ensure product consistency. The Director will report to the VP of the Absence Solutions Practice and collaborate with key stakeholders across Product, Distribution, Operations, Technology, and external partners to deliver differentiated solutions and drive business results.

Primary Responsibilities:

• Lead and/or act as a subject matter expert on initiatives that expand Absence capabilities and drive consistent service delivery.
• Ensure high-quality service delivery and continuous improvement of Absence services, focusing on customer experience and operational excellence.
• Collaborate with Product, Distribution, Operations, and Technology teams to align initiatives with business objectives and go-to-market strategies.
• Monitor and report on key performance indicators, risks, and opportunities for Absence services.
• Lead change management, training, and communications for internal and external stakeholders related to Absence.
• Stay current on industry trends, competitive landscape, and customer needs to inform strategy and innovation.
• Develop and maintain business cases and cost-benefit analyses for new and existing value add initiatives.
• Represent the Group Insurance business in external meetings, partnership discussions, and industry forums as needed.

• 5+ years of Group Insurance experience, including 3+ years in absence management (FMLA, state, and company leaves expertise required).
• 3+ years leading complex business projects or go-to-market initiatives; experience with disability, absence, or claims platforms preferred.
• 3+ years experience working within a scaled agile framework is a plus.
• Strong execution skills with the ability to deliver on operational plans set by leadership.
• Results-oriented problem solver with sound judgment, risk awareness, and adaptability.
• Collaborative partner who works effectively across teams to drive a consistent and high-quality customer experience.
• Exceptional communication and interpersonal skills, with the ability to influence and negotiate across a matrixed organization, including executive leaders.
• Data-driven decision maker who uses insights to guide recommendations and actions.
• Comfortable navigating ambiguity, demonstrating resilience, and operating effectively in gray areas.
• Externally aware, with the ability to align internal processes and teams to meet business objectives.
• Bachelor's degree required; Master's preferred.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.